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Windows 10, lightroom ver 6.1 stuck, synced and backed up but no photos

New Here ,
Jan 14, 2023 Jan 14, 2023

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Unable to see any of my photos (31500) on Windows app.

Unable to import/export upload or download.

All 'synced and backed up' but nothing doing.

So where do I go from here?

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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You say, unable to see photos ... what do you see? Grey boxes? Mind sharing a screenshot?

Please share the system information found in the help menu in LR.

 

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New Here ,
Jan 15, 2023 Jan 15, 2023

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A couple of screen shots attached.

Would be grateful if folks could shed some light on this problem.

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New Here ,
Jan 15, 2023 Jan 15, 2023

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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I see this in your screen-clip:  "Unknown"

2023-01-16 07_00_44-Windows 10, lightroom ver 6.1 stuck, synced and ba... - Adobe Support Community .jpg

Maybe do a Graphics Driver update from the Graphics Card OEM.

 

Regards. My System: Lr-Classic 12.1 Photoshop 24.0.1, ACR 15.1, Lightroom 6.1, Lr-iOS 8.0.8, Bridge 13.0.1, Windows-11.

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New Here ,
Jan 16, 2023 Jan 16, 2023

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Hi folks,

As far as I am aware my laptop is up to date. In any case, I've no ideal what a  Graphics Card OEM is let alone how to update it. Any other ideals folks, bearing in minds I'm a Lightroom end user not a computer wiz.

Thanks

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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I am no expert with Graphic Drivers, but for a start you could go to the HP link for a Graphics driver download-

https://support.hp.com/au-en/drivers/selfservice/hp-spectre-13-x360-convertible-pc-series/8499273/mo...

And let HP check your laptop to detect the required driver-

2023-01-17 09_23_02-HP Spectre x360 - 13-4102tu Software and Driver Downloads _ HP® Customer Support.jpg

Regards. My System: Lr-Classic 12.1 Photoshop 24.0.1, ACR 15.1, Lightroom 6.1, Lr-iOS 8.0.8, Bridge 13.0.1, Windows-11.

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New Here ,
Jan 20, 2023 Jan 20, 2023

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Checked for driver updates - BIOS was updated, none others.

Attempted 'restore' but this would not work. 'Restore unsuccessful' error message.

Cleaned drive and deleted unwanted apps.

Unfortunately I can still only see 31500 grey boxes in Lightrooom!

Unless someone has a further suggestion I plan to do a factory reset in the coming weeks. This will take a little prep.

In any case thanks for your help.

Chris Lee

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

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You could also try changing the screen/monitor profile to see if it is causing the grey previews.

See the advice in the answer given here-

https://community.adobe.com/t5/lightroom-classic-discussions/color-differences-between-library-and-d...

 

 

Regards. My System: Lr-Classic 12.1 Photoshop 24.0.1, ACR 15.1, Lightroom 6.1, Lr-iOS 8.0.8, Bridge 13.0.1, Windows-11.

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New Here ,
Jan 23, 2023 Jan 23, 2023

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No difference - still empty grey boxes. Thanks for your efforts folks.

I'll call it a day at that. I have neither the inclination or the time for this. I'll have to find a different platform for my photos.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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What graphic devices do you see listed in the device manager?

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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A final comment- Yes, you will need to find a different App for your photography.

Your HP only has 4003MB (4GB) of RAM

2023-01-25 12_17_56-Windows 10, lightroom ver 6.1 stuck, synced and ba... - Adobe Support Community .jpg

Lightroom requires a Minimum of 8000MB (8GB) of RAM.

https://helpx.adobe.com/lightroom-cc/system-requirements.html?promoid=2K4PCHD1&mv=other

So I guess the PC is just not "up to the task". Sorry.

 

Regards. My System: Lr-Classic 12.1 Photoshop 24.0.1, ACR 15.1, Lightroom 6.1, Lr-iOS 8.0.8, Bridge 13.0.1, Windows-11.

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