Photos disappear in my Lightroom Album, but the number is there next to the name of the album, and I can see the pictures in "All Photos"

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New Here ,
Mar 25, 2021 Mar 25, 2021

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I use Lightroom on Mac Pro, BigSur 11.2.3, I have all my pictures on the external hard drive and do not use the cloud.

Next to the album, I can see the number of pictures that were there, but the screen of that album says "This Album Is Empty" add photos etc.

It is the second time that it happens. I can see the pictures in the folder and in "All Photos" so this is not an access to the hard drive issue.

What is happening?

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Adobe Employee , Jun 14, 2022 Jun 14, 2022
Greetings,   Updates to the Adobe Photography Products were released on June 13. This feature request is now implemented. Thanks to all who participated in the is thread.    If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 
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Adobe Employee , Dec 16, 2021 Dec 16, 2021
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Adobe Employee ,
Mar 26, 2021 Mar 26, 2021

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Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Lightroom version: 4.2 x64 [ 20210301-0713-6cdd6a3 ] (Mar  2 2021)
NGL Version: 1.24.0.5
WF Version: 3.2 88d676d
Operating system: macOS
OS Version: macOS 11.2.3 (20D91)
Application architecture: x64
Computer model: MacPro6,1 / Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz
Logical processor count: 12
Processor speed: 3.5 GHz
Built-in memory: 65,536.0 MB
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 1,405.4 MB (2.1%)
Virtual memory used by Lightroom: 3,961.9 MB
Memory cache size: 878.3 MB
Internal Camera Raw version: 13.2 [ 738 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 497MB / 32767MB (1%)
Camera Raw real memory: 0MB / 65536MB (0%)
Displays: 1) 5120x2880

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Adobe Employee ,
Mar 26, 2021 Mar 26, 2021

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Can you provide a screenshot of the Empty Album and the All Photos and the "Folder"?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Here is the screenshot of the empty album I took yesterday. Same today.

ScreenShot20210325at10.09.05PM-790d538a-87e5-458b-a5dd-e0633bd2581e-959059087.png

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Adobe Employee ,
Mar 29, 2021 Mar 29, 2021

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If you reset the preferences do you still see it:

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 30, 2021 Mar 30, 2021

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@Rikk Would have been useful to mention that you need enough disk space so that resetting preferences can move my terabytes of pictures into a new location. Actually it seems that it does not 'move' them but copy them first. I have too many pictures and not enough space. Is there a simpler way other than adding back to this folder one by one, 385 pictures? And over since it happened already once?

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Adobe Employee ,
Mar 30, 2021 Mar 30, 2021

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Resetting preferences should not move the Store Originals Locally location.  Is that the location you are speaking of?

I think I need more information from you about what was attempting to move because nothing should need to move when you reset. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Yes, it should not, but it does. Here are two screenshots. First it says it needs to do some housekeeping and at the end goes directly to moving files. No other option.

ScreenShot20210330at5.24.27PM-1af11331-58ea-48c5-98bf-7694c0e06aef-174346822.png
ScreenShot20210330at5.25.18PM-b7be0d81-bd33-47cb-93e8-cade6094ce46-1226166981.png

 

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New Here ,
Mar 30, 2021 Mar 30, 2021

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First lightroom tried to move the local files on my external drive to my hard drive. Then when I chose the external hard drive, it started writing a copy of the lightroom folders to my external drive, inside my other lightroom folders, since this is what I had chosen. Moving was in fact copying. So not sure what happens but I have no other choice in the resetting program.

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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Updating Status

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Greetings,

 

Updates to the Adobe Photography Products were released on June 13. This feature request is now implemented. Thanks to all who participated in the is thread. 

 

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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