I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

New Here ,
Dec 22, 2017 Dec 22, 2017

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I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

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Adobe Employee , Jan 03, 2018 Jan 03, 2018
I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

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New Here ,
Jan 10, 2018 Jan 10, 2018

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I’m having the same issue paid for the premium Lightroom cc mobile but don’t have access to the features also tried signing in and out also deleting downloading app PLEASE HELP

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Adobe Employee ,
Jan 11, 2018 Jan 11, 2018

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Hi Luciano, please give it a try again. Your issue should be fixed - Guido/Lr Mobile QE

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New Here ,
Jan 11, 2018 Jan 11, 2018

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its Working now, thank you

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New Here ,
Jan 12, 2018 Jan 12, 2018

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i have the same problem. I've tried everything but nothing works. when i click restore purchases it gives the following message "Something went wrong. wer having trouble processing your purchase at the moment". Before you ask, its there in subscriptions list on my apple Id. Thanks

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Adobe Employee ,
Jan 12, 2018 Jan 12, 2018

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Hi Abdullah, please give it a try again. Your issue should be fixed. Maybe you need to re-sign-in. Let me know your results. - Guido/ lr Mobile QE

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New Here ,
Jan 12, 2018 Jan 12, 2018

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thanks, its working now    

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New Here ,
Jan 14, 2018 Jan 14, 2018

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Same problem, I can‘t use premium functions.

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New Here ,
Apr 22, 2018 Apr 22, 2018

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I’m having the same issue! I purchased yester but i’m not able to use it. Please help!

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Adobe Employee ,
Apr 23, 2018 Apr 23, 2018

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I've just send you all a private message with some instructions- Guido/ Lr Mobile QE

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New Here ,
Apr 23, 2018 Apr 23, 2018

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I didn't get one. I'm really shocked by the number of people who have this problem.

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Adobe Employee ,
Sep 17, 2018 Sep 17, 2018

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Hi Suzanne, I've just send you a private message with some instructions. - Guido/ Lr Mobile QE

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New Here ,
Sep 21, 2018 Sep 21, 2018

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guido. could you please send me private info? i alsopurchased lightroomphoto shop  i have it on my desktop but trying to install i on my mobile and tablette

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New Here ,
Oct 21, 2018 Oct 21, 2018

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I’m having the same problem. I have signed in and out off App Store and lightroom, and have deleted and re-installed the app. Subscription is paid until 21 nov in the App Store.

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Adobe Employee ,
Oct 25, 2018 Oct 25, 2018

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Are you still encountering this issue?

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New Here ,
Aug 05, 2019 Aug 05, 2019

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Same probleme here: tried to download Lightroom Cc after paying for premium but could’nt. It says that the app is uncompatible. I have an ipad pro 12 inches with latest IOS version.

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Adobe Employee ,
Aug 05, 2019 Aug 05, 2019

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Have you tried to download Adobe Lightroom for iPad?

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New Here ,
Aug 05, 2019 Aug 05, 2019

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Yes I did! That’s the app that didn’t work

Envoyé de mon iPhone

Le 5 août 2019 à 09:55, ignaciob9182823 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> a écrit :

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

created by ignaciob9182823<https://forums.adobe.com/people/ignaciob9182823> in Lightroom for mobile & Apple TV - View the full discussion<https://forums.adobe.com/message/11198535#11198535>

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Adobe Employee ,
Aug 06, 2019 Aug 06, 2019

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Can you please state exactly which iOS version you use, latest can also mean beta iOS13.

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New Here ,
Aug 06, 2019 Aug 06, 2019

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12.3.1

Envoyé de mon iPhone

Le 6 août 2019 à 04:42, ignaciob9182823 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> a écrit :

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

created by ignaciob9182823<https://forums.adobe.com/people/ignaciob9182823> in Lightroom for mobile & Apple TV - View the full discussion<https://forums.adobe.com/message/11199656#11199656>

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Adobe Employee ,
Aug 08, 2019 Aug 08, 2019

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I've pinged you privately to continue off-thread until a solution is found

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Community Beginner ,
Jan 13, 2018 Jan 13, 2018

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I just upgraded tonight and apple confirmed my subscription but premium functionality still isn't working for me.

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New Here ,
Jan 13, 2018 Jan 13, 2018

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Same problem here. Money had been collected from my iTunes but the Lr mobile cannot register the subscription renewal and I cannot use the premium functions at all. I had tried logging out and in, restoring purchase, uninstalling and reinstalling the app, but none worked. If needed I can even provide the invoice from apple.

Please help.

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New Here ,
Jan 14, 2018 Jan 14, 2018

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Same problem...

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Adobe Employee ,
Jan 15, 2018 Jan 15, 2018

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Please give it a try again your entitlement issue should be fixed. Let me know your results, maybe you need to re-sign-in. - Guido/ Lr Mobile QE

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Community Beginner ,
Jan 15, 2018 Jan 15, 2018

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Mine is fixed now.

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