Lightroom app on Mac keeps asking to start a 7 days trial

[Yvonne5C3D]

Hi, when I open my Lightroom App on my Mac, a box opens from Adobe asking me to start a 7day free trial.  I cannot close the box without it closing the app altogether.  I'm fully signed up with Lightroom and don't need a trial, can you help please?

[Akash Sharma]

Hi there,

Sorry that Lightroom app on your Mac keeps asking you to start a trial version. 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html and let us know if that helps?

Also, make sure that your Lightroom app is updated to the latest version. See https://helpx.adobe.com/lightroom-classic/kb/keeping-lightroom-up-to-date.html#Whatisthemostcurrentv... 

Thanks,

Akash