I just excitedly, potentially, foolishly migrated my Lightroom Classic library to the new Lightroom CC.
It's been powering along with the upload - my library isn't huge at 200gb, and the fibre has held up well. The app is now stuck 'Syncing 1 Photo', and has been for hours.
Looking at network traffic in/out of my machine I can see there's nothing happening (unlike the 20mb/sec I've been seeing for most of the day). So I don't think there is actually an upload happening.
Is there a way to debug and find out what single image is potentially stuck? The new interface is very light on information.
Things I've tried...
Running: Mac OS 10.13 High Sierra, v1 Lightroom CC
Identical "Stuck Syncing 1 Photo" in the upper left hand corner predicament here at my studio as well.
Using Lightroom Classic CC 8.0 on MacOs High Sierra 10.13.4
Please DM me with the fix or the solution or the troubleshooting phone call asap.
Have failed at "generating Full Report" but I did succeed at "generating a Diagnostic Log."
Here's how I fixed my syncing 1 photo problem (am using Lightroom Classic
CC on Mojave).
Preferences/Lightroom sync/sync activity
Look for the "Pending" file. Click on the long URL. This opened a photo in
a browser window. Unfortunately, there was no photo number or other way to
identify it. And I hadn't keyworded it. But I recognized the subject, and
found the photo in Lightroom, deleted it (copied it elsewhere with a new
name first). This didn't fix the problem. Next I found the same photo in
Lightroom CC on my phone. Deleted that. The sync problem went away.
Note: My sync activity still shows 240 files Downloading with Sync
Details/Errors. In fact, they're all the same file (the one I deleted). I
haven't been able to resolve this. But it doesn't seem to be affecting
anything so I'm leaving it for now.
On Tue, Oct 30, 2018 at 4:59 PM juanp21400146 <firstname.lastname@example.org>
Please PM me as well. I am having the same trouble
I don't see a "cloud icon." How find?
I'm having the same issue, "Syncing 1 Photo" forever and nothing comes up with Alt-clicking the cloud icon top-right. Is the only remedy to send a diagnostic log and wait hoping for a customized response? Seems pretty inefficient for the number of users being affected.
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Dear Marek, I press the option key and at the same time left mouse click on the cloud icon, but nothing happens! Only the normal window opens but no photos are displayed. do I do someting wrong.
UPDATE - I found in the serach/filter option a field that filters all photos that are "syncing" but not a single fotos is displayed. It says oops black hole...Therefore, i dont have any photos to synch, but on the right top cloud icon it says i do have one single to synch. So what now?
I'm facing the same sync issue: "Syncing 5 photos" message stays on all the time. Pressing the Alt key while clicking the cloud icon doesn't have any impact on my Lightroom CC function. However, through the filtering function I can search for files which are in "Syncing" status - but this filtering gives a result "black hole" - no photos matching. I tried adding stars to all files, this didn't help either. In the web page the number of files is same as on by desktop client. I also did a reset to Lightroom preferences by pressing Shift + Alt when starting Lightroom - this didn't help. The version I'm using is 3.1. What else could I try in order to get rid of this sync issue? This seems to be a topic which existed already for years...
Hello, I'm also facing the same issue, stuck with 1 photo syncing and filtering returns a black hole. Would be cool to have a fix on this.
I was facing the same issue in Lightroom CC. When I went to "All Photos" and filtered on "Syncing" there were no photos listed, however I was seeing 1 Photo Syncing was stuck syncing for weeks even with nothing to sync. I tried all of the solutions I found online and could not get any of them to work.
Then I wondered if there were deleted photos that were maybe causing an issue so I went the the "Deleted" section and permently deleted all photos in "Deleted". The the "1 Photo Syncing" message disapeared. So it looks like a deleted image was the culprite here which explains why nothing showed up when I filtered on "Syncing".
So if non of the other solutions work try removing all photos in the "Deleted" folder. Hope this helps others with the same issue.
I tried this, deleted permanently the "deleted" files - but it didn't solve the issue for me. I still have 5 files "syncing" forever.
Finally a solution that worked! Thanks so much for this tip. That was so annoying seeing that cloud icon constantly spinning.
Thank you! this has finally fixed the issue in my case.
I have the same problem with "Syncing 1 photo" for ever. The original solution is not applicable for my version of Lightroom (3.2.1) on macOS Catalina.
I had the same issue and I had one image in the trash bin of lightroom. The filter with unsynced/syncing photos was also empty in my case. After I deleted the photos in the trash bin the error disappeared and it completed the sync
So I just figured out a fix that did it for me. (Cloud based LR Version running on Win10)
What did not work for me:
What did work:
This is probably the processthe official support also does, maybe with a little more professional approach. So this is how I got it to finally complete the sync:
5. For me it was DSC00732-Edit or DSC08360, went on to delete (permanent delete, also from deleted photos) both and since they were on reject anyway that was the easiest thing to do, sync done, problem solved. For people with more complex problems where just deleting them isnt an option, maybe the list of Errors may still give some insight on what to try next.
Keep on lightroomin' everyone