This has been so annoying. I upgraded my free version to the paid version and I lost ALL my saved filters and photos in my account. I am trying to message the help through my iPhone and it will not let me send my messages.
The same just happened to me, thought I'd try the free trial and now all my photos and presers are gone. I had unsaved projects of my newborn there, and lots of presets. I am so upset and annoyed and lacking the time to put everything back in place.
A warning before the trial would have been great. Please help 🤯😖😫