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Activated subscription on iPad but still dont have premium

Community Beginner ,
Apr 12, 2020

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Hello! This morning i tried to reactivate my monthly subsbription to lightroom for iPadOS. It froze right after payment (was loading forever) and now it works as the non paid version, so basically i can only view photos... when it pops up with "for this feature you have to pay" if you try to sobscribe again it gives you an error. If you try to restore subscriptions via settings it loads forever.... what can I do?

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Activated subscription on iPad but still dont have premium

Community Beginner ,
Apr 12, 2020

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Hello! This morning i tried to reactivate my monthly subsbription to lightroom for iPadOS. It froze right after payment (was loading forever) and now it works as the non paid version, so basically i can only view photos... when it pops up with "for this feature you have to pay" if you try to sobscribe again it gives you an error. If you try to restore subscriptions via settings it loads forever.... what can I do?

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Apr 12, 2020 0
Adobe Employee ,
Apr 13, 2020

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Hi there,

 

Sorry that you cannot use premium feature in Lightroom on your iPad. 

 

Could you please restore the purchase as mentioned in this article https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html and let us know if that helps?

 

Thanks,

Akash

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Apr 13, 2020 0
Explorer ,
Apr 13, 2020

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Hi, i have the same issue. When I click restore purchases, the circle starts circling like forever but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. Please help

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Apr 13, 2020 0
New Here ,
Apr 13, 2020

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Hi,

 

Same problem!

I tried to sign-out, reset my ipad and re-install but still doesn't work. 
what can I do?? Please advise. Thanks 

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Apr 13, 2020 0
Community Beginner ,
Apr 13, 2020

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I also try that but it doesn't work.
I hope Adobe have the solution.

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Apr 13, 2020 1
Adobe Employee ,
Apr 14, 2020

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Hi Oillize, Ozonerx777, Jordan,

As you may have seen just now in my previous reply to this thread, we think we've found and fixed the issue here.  We sincerely apologize for the interruption of service.  Please let us know if you are still not able to access Lightroom Premium service.

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Apr 14, 2020 0
New Here ,
Apr 13, 2020

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Hi Akash,

 

I follow the link and doing as your advised, but there's still nothing happened after waited more than 30 mins!

 

I hope there will be another solution asap for this issue. Thanks 

0C587780-0D48-4744-9CB5-A45B0E6EEA5B.png

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Apr 13, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi Oillize

As you may have seen just now in my previous reply to this thread, we think we've found and fixed the issue here.  We sincerely apologize for the interruption of service.  Please let us know if you are still not able to access Lightroom Premium service.

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Apr 14, 2020 0
New Here ,
Apr 14, 2020

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Hi Charlie,

 

Yes! It's working now. Thanks 

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Apr 14, 2020 0
Community Beginner ,
Apr 13, 2020

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Hi Akash, unfortunately, that did not work out for me. As I said in the main post, if i try to restore the purchase it keeps loading forever... 

Here's what I see, identical to what other people seem to be having, so it looks like it's a common (and serious) problem855A0EF0-E5B8-477E-91CB-38653792DB12.png

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Apr 13, 2020 0
New Here ,
Apr 14, 2020

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Akash can you please check my account as well?? I am signing in with my Adobe ID, which should have access to all Adobe creative suite applications, but I cannot edit any raw files or do any premium features on the mobile Lightroom app. Please please help!

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Apr 14, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi 'krusername'

I just replied to your first post (another thread).  We think we've found and fixed the issue here.  Please see my separate replies, and if you still need help please let us know by replying on the forums.

Thanks again,

Charlie

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Apr 14, 2020 0
Explorer ,
Apr 13, 2020

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I have the same problem! 

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Apr 13, 2020 0
Community Beginner ,
Apr 13, 2020

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Same problem for me, I contact Apple and Adobe but no one can really resolve the problem ..

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Apr 13, 2020 0
Adobe Employee ,
Apr 13, 2020

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We apologize sincerely for the trouble and we are investigating.  We will follow up once this this resolved.  Thank you

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Apr 13, 2020 1
New Here ,
Apr 13, 2020

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Hi Charlie! Please help!! I am having the exact same problem. Subscription is active on desktop, but doesn't work on iPad. Please please look into this for me!!

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Apr 13, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi again 'krusername'

I just replied to your first post (another thread).  We think we've found and fixed the issue here.  We sincerely apologize for the interruption of service.  Please let us know if you are still not able to access Lightroom Premium service.

Thank you,

Charlie

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Apr 14, 2020 0
New Here ,
Apr 14, 2020

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Hi Charlie- unfortunately not able to access premium service.  Can you please look at my account specifically? I have access through Adobe for Enterprise. The Lr app keeps giving me an "upgrade to premium" option which fails.

 

Also, when I try to log in on the web to lightroom.adobe.com/libraries on numerous computers and web browsers, the site doesn't load after I put my login credentials . 

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Apr 14, 2020 0
Adobe Employee ,
Apr 15, 2020

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Is this a personal subscription you've made through a mobile app store, or an educational plan obtined through a school?  If your Creative Cloud subscription is a educational subscription, it won't include Lightroom Mobile Premium. I'll send you a direct message to discuss further details about your account privately.

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Apr 15, 2020 0
New Here ,
Apr 14, 2020

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If you have any update on this situation, please update us. It seem that I'm not only one have this problem.

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Apr 14, 2020 0
New Here ,
Apr 14, 2020

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I have the same problem. I purchased the premium edition a week ago, but my subscription remains invalid. Restore purchase function doesn't work.

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Apr 14, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi @taro55, navari_n, and jaeger798, 

As you may have seen just now in my previous reply to this thread, we think we've found and fixed the issue here.  We sincerely apologize for the interruption of service.  Please let us know if you are still not able to access Lightroom Premium service.

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Apr 14, 2020 1