Adobe lightroom CC issues

New Here ,
Oct 14, 2018 Oct 14, 2018

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I am having trouble using my premium features. I have renewed my purchase today, and I still can’t use my premium features and I also can not restore my purchases. When I click on restore purchase, it shows the loading icon and keeps loading and loading but nothing ever comes up. I have uninstalled and installed again. I have also signed out from my Apple ID and signed in again. I have done everything but nothing works . Kindly help me solve this issue .

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Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

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Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

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Hi,

According to the back-end you should be good to go.
Can you check again if it works, i.e. try again after restarting the app?

thanks,
Ignacio

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New Here ,
Oct 16, 2018 Oct 16, 2018

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Hello my Lightroom cc I was upgraded and purchased monthl payment but still my light is not working

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Adobe Employee ,
Oct 29, 2018 Oct 29, 2018

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Hi Ahmed. I've just pinged you via a private message to let you know  that you are most probably signed-in with the wrong adobe-id. At least this is what I can see with our server-side diagnostics. I've send you the  adobe-id  with the correct subscribtion entitlement within the private message. Hope that helps - Guido/ Lr Mobile QE

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