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Adobe lightroom for ipad subscription expired

New Here ,
Aug 12, 2020 Aug 12, 2020

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Hi, I have had Lightroom for iPad for a while. I just redeemed a 1 year code onto my creative cloud account.

 

I now get "subscription expired" and every time I try to use I can't use premium content .

My subscription is up till 2021, so there is no reason for it not to work.

I've tried the upgrade feature within the app, delete product and re install, still no luck.

 

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LEGEND ,
Aug 12, 2020 Aug 12, 2020

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Is this a subscription purchase directly through Adobe? If so, you may need to cancel any App Store subscription first.

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New Here ,
Aug 12, 2020 Aug 12, 2020

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Nope, this is not an App Store subscription. It's purchased directly through Adobe.

 

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Adobe Employee ,
Aug 13, 2020 Aug 13, 2020

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Hi,
your subscription is an education subscription and the entitlement that you have through that subscription does not support Lightroom mobile sync. Your previous subscription did.
Please check with your institution for more information.

https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.htm...

Thanks,
Ignacio

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New Here ,
Aug 12, 2020 Aug 12, 2020

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Hello, I having the same issue as this person. I just redeemed a 1 year code onto my account and I lost access to Adobe lightroom for ipad. Thanks

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