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Adobe Lightroom Subscription Expired

New Here ,
Jan 07, 2020

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Hello my Lightroom mobile subscription tells its expired tried update renew / restore purchased from Lr Mobile apps always error, I already re update the subscription and its active.

 

Already try log in log out instal reinstal but it still same, can you help me

 

tanx

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Adobe Lightroom Subscription Expired

New Here ,
Jan 07, 2020

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Hello my Lightroom mobile subscription tells its expired tried update renew / restore purchased from Lr Mobile apps always error, I already re update the subscription and its active.

 

Already try log in log out instal reinstal but it still same, can you help me

 

tanx

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Problem or error

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363

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Jan 07, 2020 0
Adobe Employee ,
Jan 07, 2020

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Could you try a "Restore Purchases" via the Lr Mobile settings, which can be triggered via the top right 3-dot menu in albums view and when you then tab on the first account-entry.
If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.
Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials.

Hope this helps.  Guido/ Lr Mobile QE

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Jan 07, 2020 1
New Here ,
Jan 07, 2020

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already try it just show like that and just circling arround. Already try to uninstall, install, sign out sign in. And already try using new account it works fine, but i need to use the old account.

tanx

D8901D7A-D479-458F-AC87-701F607F5DB6.png

7AEF67DB-08CD-473C-ABF3-91D340A30ECC.png

 

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Jan 07, 2020 0
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Adobe Employee ,
Jan 08, 2020

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Do you still have the issue. When I look at the server-side all looks good now. Just checked with the adobe-id you are using for this forum - Guido/ Lr Mobile QE

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Jan 08, 2020 0
Adobe Employee ,
Jan 07, 2020

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Moved to Lightroom mobile community.

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Jan 07, 2020 0