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Adobe Lightroom wants me to subscribe to 7-days free trial. I'm already subscribed monthly!!!

New Here ,
Jun 30, 2020

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I dunno what's wrong with you people. I purchased a monthly subscription for my Adobe Lighroom thru my Apple account using i-tunes. It was June 6th, and I'm supposed to be covered for 1 month of use right?! yes! because it was a monthly subscription. Why the heck can't I access my Lightroom App now? and its asking me to start a 7 Day trial? you gotta be kidding me! my payment for automatic renewal and debit to my mastercard is not due until July 6th 2020. If this is how you play with it Adobe, I will be cancelling my account for sure. I was even planning to purchase Adobe Photoshop 2020 and downloaded a trial version. Now, I'm having a nice second thought about that $299 purchase that won't be happening. I think I need to consider Luminar instead of Lr. when I complained about this issue, Apple just directed me to the App Dev...which is you.

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Adobe Lightroom wants me to subscribe to 7-days free trial. I'm already subscribed monthly!!!

New Here ,
Jun 30, 2020

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I dunno what's wrong with you people. I purchased a monthly subscription for my Adobe Lighroom thru my Apple account using i-tunes. It was June 6th, and I'm supposed to be covered for 1 month of use right?! yes! because it was a monthly subscription. Why the heck can't I access my Lightroom App now? and its asking me to start a 7 Day trial? you gotta be kidding me! my payment for automatic renewal and debit to my mastercard is not due until July 6th 2020. If this is how you play with it Adobe, I will be cancelling my account for sure. I was even planning to purchase Adobe Photoshop 2020 and downloaded a trial version. Now, I'm having a nice second thought about that $299 purchase that won't be happening. I think I need to consider Luminar instead of Lr. when I complained about this issue, Apple just directed me to the App Dev...which is you.

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Adobe Employee ,
Jul 01, 2020

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I've just send you a private message. - Guido/ lr Mobile QE

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Community Beginner ,
Jul 01, 2020

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Did you fix the problem?? This happens a lot to both android and iPhone users. Happening to me right now. I even tried canceling my subscription through Apple early and then start a entirely new one and still didn't work. I think Adobe might do this on purpose because everytime I do an online chat with Adobe support they try to push buying through them directly. Which at this point I would do but they don't even offer a Lightroom only option. You have to pay $5 more (9.99$) for the Lightroom package. I really respected Adobe yo until now. I have done hours of research and I now know this is entirely on adobes side of things as Apple has sent me documents that the subscription is still active and paid to Adobe. I really hope this stops and the auto-renewal through Apple starts working as it should. They will lose a lot of business if people start catching on to this up-selling scheme 

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Community Beginner ,
Jul 01, 2020

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I've read countless articles about this. I have been working at this for hours. I've been in multiple online chats from Adobe and Apple side. They both blame each other and say the account is suspended because of payment issues. I have billed proof from Apple that the transaction is good and my subscription is paid for. I even had Apple cancel the subscription entirely just to start a new one because the Adobe chat told me too. Still doesn't work after purchasing it again and paying another $5 extra. All they say is it is a payment error and that I have to contact Apple and then try to get me to buy through them directly. I think they are doing this to us on purpose so they collect the $5 from Apple and then again if we fall for the trap and sign up directly through them. The first month always works perfect and then the auto renew does not work there-after causing this issue. I am 100% that this is not apples payment issue because I've spent hours going through records with them. This is 100% on Adobe and they are using this to upsell us to a subscription directly through them for $5 more than what Apple is charging us. Go on google and search "Lightroom mobile premium subscription not working" and you will see countless articles of people saying the same thing. Both android AND IOS, so that right there proves that it is not "apples iTunes Store problem" 

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Adobe Employee ,
Jul 02, 2020

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Hi Timskor. Your account should be working now and pleaser double check that your iOS subscription is still active. -Guido - Lr Mobile QE

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