• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

All my downloaded Lightroom presets disappeared?

New Here ,
Feb 07, 2021 Feb 07, 2021

Copy link to clipboard

Copied

I had purchased a lot of light room presets and all of a side. All disappeared and all my pic I edited also no clue why or how to retrieve them . Using Lightroom on my apple mobile device. 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

Views

119

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Feb 09, 2021 Feb 09, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

We're sorry about the trouble due to the missing presets. Please let us know the version of Lightroom you are using along with the iOS version.

 

Do you see your presets and images on Lightroom Web? Link: https://lightroom.adobe.com/ 

Are you using the free version of Lightroom mobile? If yes, the presets are stored locally on the mobile device & re-installing them may have removed the data related to the app. You can try restarting the mobile device to check if that helps.

 

Thanks,

Akash

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines