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All my photos and presets are gone from Lightroom mobile on Android!

New Here ,
Sep 16, 2020

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Please, I need someone to help me.

This week several apps on my phone suddenly stopped working. I could not open them.

I am not sure if it might be a problem with the SD card or what. Lightroom was one of them. (I have the free mobile membership for an android system)

 

As I could not open it and the only option I had was to erase it, I deleted it and downloaded it again.

I did not know that this step made all your pictures get lost.

I really need to get them back if possible because they are part of my work.

 

The SD card and the phone´s storage said the app had a sized of 1.4gb, therefore I have the illusion that all the files were still somewhere, but now it says it weights 159mb. 

 

Before formatting the SD, I need to know that nothing else can be done. Please, I would REALLY APPRECIATE your help!!

 

Thanks, 

Sol

 

 

{Thread title edited by moderator}

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Crash or freeze, FAQ, Presets or profiles, Problem or error

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All my photos and presets are gone from Lightroom mobile on Android!

New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Please, I need someone to help me.

This week several apps on my phone suddenly stopped working. I could not open them.

I am not sure if it might be a problem with the SD card or what. Lightroom was one of them. (I have the free mobile membership for an android system)

 

As I could not open it and the only option I had was to erase it, I deleted it and downloaded it again.

I did not know that this step made all your pictures get lost.

I really need to get them back if possible because they are part of my work.

 

The SD card and the phone´s storage said the app had a sized of 1.4gb, therefore I have the illusion that all the files were still somewhere, but now it says it weights 159mb. 

 

Before formatting the SD, I need to know that nothing else can be done. Please, I would REALLY APPRECIATE your help!!

 

Thanks, 

Sol

 

 

{Thread title edited by moderator}

Topics

Crash or freeze, FAQ, Presets or profiles, Problem or error

Views

20

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nikunj.m LATEST
Adobe Employee ,
Sep 18, 2020

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Hi,

 

We're sorry about the trouble with Lightroom & due to the missing images.

 

Since you are using the free version of Lightroom mobile, the images you imported would have been saved on the phones local storage only and not synced to the cloud storage. Uninstalling the app and re-installing it may have removed all data associated with the app including your imported images and presets.

 

You can try connecting your phone to the computer and navigate to the Lightroom folder on the internal storage to check if you are able to locate any images. You can also check the com.adobe.lrmobile folder in the internal storage of the phone > Android > data > com.adobe.lrmobile > files

 

Hope this helps!

Regards,

Nikunj

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