All my photos and presets are gone

Sep 16, 2020

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Please, I need someone to help me.

This week my Lightroom Mobile version stopped working and started crashing. (I have the free mobile membership for an android system)

 

As I could not open it and the only option I had was to erase it, I deleted it and downloaded it again.

I did not know that this step made all your pictures get lost.

I really need to get them back if possible because they are part of my work.

 

The SD card and the phone´s storage said the app had a sized of 1.4gb, therefore I have the illusion that all the files were still somewhere, but now it says it weights 159mb. 

 

Before formatting the SD, I need to know that nothing else can be done. Please, I would REALLY APPRECIATE your help!!

 

Thanks, 

Sol

TOPICS
Crash or freeze, FAQ, Presets or profiles, Problem or error

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18

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

All my photos and presets are gone

Sep 16, 2020

Copy link to clipboard

Copied

Please, I need someone to help me.

This week my Lightroom Mobile version stopped working and started crashing. (I have the free mobile membership for an android system)

 

As I could not open it and the only option I had was to erase it, I deleted it and downloaded it again.

I did not know that this step made all your pictures get lost.

I really need to get them back if possible because they are part of my work.

 

The SD card and the phone´s storage said the app had a sized of 1.4gb, therefore I have the illusion that all the files were still somewhere, but now it says it weights 159mb. 

 

Before formatting the SD, I need to know that nothing else can be done. Please, I would REALLY APPRECIATE your help!!

 

Thanks, 

Sol

TOPICS
Crash or freeze, FAQ, Presets or profiles, Problem or error

Views

19

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 16, 2020 0

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