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All presets are gone, can I get them back?

New Here ,
Sep 15, 2020

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All presets are gone, can I get them back?

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All presets are gone, can I get them back?

New Here ,
Sep 15, 2020

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All presets are gone, can I get them back?

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24

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Sep 15, 2020 0
Adobe Employee ,
Sep 29, 2020

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Hi there,

 

Sorry that your Lightroom mobile presets are missing from the Lightroom mobile app.  

 

Please note that free use accounts do not sync anything to cloud storage and rely on local storage only.  Still, even after an app crash, all your existing photos and presets should still be there.  However, if you reinstalled the app, or install and sign in on another device, your photos and presets will not exist because they were not synced to cloud storage. 

 

If you use iPhone or iPad and back up your device, this help page shows how it may be possible to recover images from your device backup: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm... 

 

Let us know the outcome. 

Thanks, 

Akash 

 

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