All presets & photos gone

New Here ,
Oct 15, 2018

Copy link to clipboard

Copied

hello! I got a new phone today and when I redoloaded Lightroom cc mobile  logged in, all of my purchased presets and photos are all gone. How can I get them back? Why are they gone?

Views

237

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 16, 2018

Copy link to clipboard

Copied

I have the same problems. Waiting for solutions. Can anyone please help?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 16, 2018

Copy link to clipboard

Copied

The usual cause for this is that you've logged in on your new phone with a different Adobe ID than you were using on your older phone. Many people have more than one Adobe ID and login via Facebook and other methods.  Do you have a different Adobe ID you might have been using?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 16, 2018

Copy link to clipboard

Copied

No. I only have one account. I only have one email.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 16, 2018

Copy link to clipboard

Copied

If you use the Adobe ID to log into http://lightroom.adobe.com - do you see any images there?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 16, 2018

Copy link to clipboard

Copied

No.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 16, 2018

Copy link to clipboard

Copied

That isn't a good sign.

On your old phone, you may have had Lightroom syncing paused - in which case nothing uploaded to the cloud. Do you still have your old phone? Is it possible to turn it on and connect to wifi and see if the items are available for sync?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 16, 2018

Copy link to clipboard

Copied

Unfortunately, no. My old phone was traded in.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
selondon LATEST
Adobe Community Professional ,
Oct 16, 2018

Copy link to clipboard

Copied

Hi Jessica,

Did you have the free app or a subscription?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more