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Android - Lightroom Mobile renewal

New Here ,
Apr 10, 2020

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Hi all

 

I'm having issues reinstating my Lightroom mobile subscription on Android. It used to show up in the Play Store until a couple of days after it expried and now I've come to renew it's not there.

 

When I log into my Adobe account on the Adobe website is shows up under plans, but no matter what I try - cancel, change, manage payment it just says "Visit the Google Store to make changes to your plan." Nothing showing up under subs in the Play Store. 

 

I've tried signing out of the app and signing back in. I've tried tapping on premium features to launch the upgrade, the upgrade just takes me to the Adobe websiite and the website says go to the Play Store. I've even tried disconnecting and reconnecting my Google account and tried through Google support, who tell me to contact Adobe.

 

Thanks

Hi Dave

Thanks for your report, and bearing with this problem while we investigated.  We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

--Charlie

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Android, Problem or error

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Android - Lightroom Mobile renewal

New Here ,
Apr 10, 2020

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Hi all

 

I'm having issues reinstating my Lightroom mobile subscription on Android. It used to show up in the Play Store until a couple of days after it expried and now I've come to renew it's not there.

 

When I log into my Adobe account on the Adobe website is shows up under plans, but no matter what I try - cancel, change, manage payment it just says "Visit the Google Store to make changes to your plan." Nothing showing up under subs in the Play Store. 

 

I've tried signing out of the app and signing back in. I've tried tapping on premium features to launch the upgrade, the upgrade just takes me to the Adobe websiite and the website says go to the Play Store. I've even tried disconnecting and reconnecting my Google account and tried through Google support, who tell me to contact Adobe.

 

Thanks

Hi Dave

Thanks for your report, and bearing with this problem while we investigated.  We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

--Charlie

TOPICS
Android, Problem or error

Views

293

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Apr 10, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi Dave

Thanks for your report, and bearing with this problem while we investigated.  We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

--Charlie

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Apr 14, 2020 0
New Here ,
Apr 14, 2020

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Hi Charlie 

 

Thanks for looking into this and the reply. 

 

Whatever you've done has worked. It's now let me resubscribe.

 

Thanks

Dave 

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Apr 14, 2020 0