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App keeps crashing

Community Beginner ,
Apr 18, 2020

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Lightroom mobile on my iPad crashes after about 5-10 minutes of editing and deletes my recent edits.. 

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Crash or freeze

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App keeps crashing

Community Beginner ,
Apr 18, 2020

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Lightroom mobile on my iPad crashes after about 5-10 minutes of editing and deletes my recent edits.. 

TOPICS
Crash or freeze

Views

368

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 18, 2020 0
Community Beginner ,
Apr 19, 2020

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Is there a reason i cant get a response from adobe?

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Apr 19, 2020 0
Adobe Employee ,
Apr 20, 2020

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Hi, 

I'm very sorry to hear about you running into this issue:
What is very helpful for us understanding the issue is:

  • what kind of edits you are doing during these 5-10 minutes
  • what device are you on? 
  • which iOS version are you on
  • what kind of images are you using? JPG/RAW incl. dimensions help
  • does it occur on any edits on any image or only the ones that need such a long time?

Thanks,
Ignacio

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Apr 20, 2020 0
New Here ,
May 11, 2020

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did you ever receive a response to your problem with lrm crashing during edits and losing edits??? i to am encountering same on ipad..

 

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May 11, 2020 0
Adobe Employee ,
May 12, 2020

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Hi,

Please provide more information when you have a problem.
We cannot provide any help with this kind of posts.

  • what kind of edits you are doing during these 5-10 minutes
  • what device are you on? 
  • which iOS version are you on
  • what kind of images are you using? JPG/RAW incl. dimensions help
  • does it occur on any edits on any image or only the ones that need such a long time

Thanks,
Ignacio

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May 12, 2020 0