Apple Subscription Active but Ipad and iPhone says expired. Can't restore...

New Here ,
Jan 08, 2020 Jan 08, 2020

Copy link to clipboard

Copied

Hey everyone, 

 

Need a little help here. 

 

I have an active subsriction but can't seem to restore it. 

 

Thinghs I have checked, 

 

I am logged into the right account. 

Amount has been charged to my card.

Apple store confirms the subscription is active. 

 

Its very frustrating and there is no chat to receive help. 

 

Anyone from Adobe willing to help here?

TOPICS
Problem or error

Views

99

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 09, 2020 Jan 09, 2020

Copy link to clipboard

Copied

Is this premium features for mobile only? Try going to the App Store/iTunes to restore purchases/subscriptions.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 10, 2020 Jan 10, 2020

Copy link to clipboard

Copied

Hi. Could you try to sign-in with the same adobe-id which you use for this forum? It looks to me that this is the one which has your correct subscription applied. Hope this helps - Guido/ lr Mobile QE

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines