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AppStore: Lightroom Subscription says it is expired

New Here ,
Jul 03, 2019

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Hi, I have an active subscription in the AppStore till Jul 12, but in the application i have subscription is expired message

Apple support said that the problem is not on their side.

Tell me how to solve this?

IMG_4565.PNGIMG_4566.PNG

Message was edited by: Akash Sharma

Could you please try again and review your account status? We've fixed something in the backend.

~Akash

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AppStore: Lightroom Subscription says it is expired

New Here ,
Jul 03, 2019

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Hi, I have an active subscription in the AppStore till Jul 12, but in the application i have subscription is expired message

Apple support said that the problem is not on their side.

Tell me how to solve this?

IMG_4565.PNGIMG_4566.PNG

Message was edited by: Akash Sharma

Could you please try again and review your account status? We've fixed something in the backend.

~Akash

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395

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Jul 03, 2019 0
Adobe Employee ,
Jul 04, 2019

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Hi Sooprun,

We're sorry about the trouble caused. Our Engineering team is investigating this issue. Please send me your Adobe ID as a private message so that we can take a look.

Thanks,

Akash

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Jul 04, 2019 0
Adobe Employee ,
Jul 04, 2019

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Could you please try again and review your account status? We've fixed something in the backend.

~Akash

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Jul 04, 2019 1
New Here ,
Jul 04, 2019

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Now it works fine, thank you!

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Jul 04, 2019 0
Adobe Employee ,
Jul 04, 2019

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Thanks for the heads up.

Glad to know it's working fine now.

~Akash

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Jul 04, 2019 0
Community Beginner ,
May 24, 2020

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Same problem for me for 1 hour. I tried everything like restaure my purchase, re-install the app on iPad or iPhone. Nothing changed ...

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May 24, 2020 0
Community Beginner ,
May 24, 2020

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Same here! Tried everything. I really think this is a problem on Adobe’s side, not ours. I saw the same problems in this community dating a year back and Adobe replied there. So hopefully they will reply to our current problem as well. 🤞🏻

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May 24, 2020 1
Community Beginner ,
May 24, 2020

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same here as well! hopefully they will answer soon 

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May 24, 2020 1
Community Beginner ,
May 24, 2020

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Wow. So there is nothing we can't do ? Eventually take a new subscription on the Adobe website ?

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May 24, 2020 1
Community Beginner ,
May 24, 2020

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I got the same problem, can you help me please ?

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May 24, 2020 0
Community Beginner ,
May 24, 2020

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I’m not even sure that will work. 🤷🏼‍:female_sign:

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May 24, 2020 0
Community Beginner ,
May 25, 2020

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they told me i should check it with apple support...

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May 25, 2020 1
Community Beginner ,
May 25, 2020

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Yeah that’s what they tell everybody, but nothing is wrong at Apple’s end. Payment is normal as always and that’s also visible in our accounts. This is really an error at Adobe’s end. Meanwhile i’m using Snapseed and looking for an alternative for Lightroom. Not gonna pay for this crappy - or should I say non-existent - support any longer. 

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May 25, 2020 0
Adobe Employee ,
May 27, 2020

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Hi Loulama, I just saw your help request here.  I also see you have a valid Lightroom Mobile Subscription and also Lightroom Desktop plan with 1 terabyte that also provides Lightroom Mobile service.  You do not need both subscriptions.  If you also wish to use Lightroom on the desktop or prefer the larger storage amount, you could cancel the mobile subscription through your device app store settings.

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May 27, 2020 0
Adobe Employee ,
May 27, 2020

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No, I'm sorry if my wording is confusing.  You can certainly keep the mobile subscription.  I just recommend not keeping both if you only need one subscription type (mobile only, 100 GB) or the other (desktop and mobile, 1 TB).  I just want to save you from spending more money than necessary.

If you want to cancel the plan you started at adobe.com, Adobe Support might be able to help and refund you.  Support Contact options and info are listed here: https://helpx.adobe.com/contact/what-contact-options.html

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May 27, 2020 0
New Here ,
Sep 23, 2019

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I have a similar problem again. My subscription is over, I bought it again. After the purchase, the app says that the subscription is over.

 

UPD: It works again.

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Sep 23, 2019 0