Asking about Lightroom mobile app

Oct 09, 2019

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Hello y’all I want to know why lightroom is offering me again one week for free

Asking before it’s the second time

And I have also used this free week. Is it correct?

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Asking about Lightroom mobile app

Oct 09, 2019

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Hello y’all I want to know why lightroom is offering me again one week for free

Asking before it’s the second time

And I have also used this free week. Is it correct?

Views

384

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Oct 09, 2019 0
Adobe Employee ,
Oct 09, 2019

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Moved to correct community. 

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Oct 09, 2019 0
Adobe Employee ,
Oct 09, 2019

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Hi there,

Please see the faq here https://helpx.adobe.com/mobile-apps/help/lightroom-mobile-faq.html

 

^Ani

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Oct 09, 2019 1
Adobe Employee ,
Oct 10, 2019

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Hi farbad25798928

 

I see you have an active, paid Lightroom Premium subscription.  I'm not sure why you see for Trial.  Are you talking about another Adobe account you may have?

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Oct 10, 2019 0
Oct 13, 2019

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Before buying the subscription they told me that i’ll got one free week and the subscription will start the next week

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Oct 13, 2019 0
Adobe Employee ,
Oct 15, 2019

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Hi farbad25798928, Apple controls the timing of the 7-day trial period. I looked at your account, and since you had originally subscribed before Lightroom iOS made iTunes App Store trials available, you are not eligible for a trial. If someone told you that you could enjoy 7 days for free, they probably didn't understand that you had already subscribed.

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Oct 15, 2019 0
Oct 16, 2019

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Yeah this what I thought so i’ve enjoyed the 7days maybe it was an error from apple

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Oct 16, 2019 0