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Big circle appears on iPhone with adjustment brush

Explorer ,
Jul 29, 2017

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Hi. I have a problem with LR mobile on iPhone. Big circle appears on iPhone with adjustment brush. iPad version works fine. I have latest version and even demerits it from my iPhone and reinstalled but problem persists.

See screenshot below.

Could you please try it out with the latest version 2.8.2, and confirm if this is still occurring?

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Big circle appears on iPhone with adjustment brush

Explorer ,
Jul 29, 2017

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Hi. I have a problem with LR mobile on iPhone. Big circle appears on iPhone with adjustment brush. iPad version works fine. I have latest version and even demerits it from my iPhone and reinstalled but problem persists.

See screenshot below.

Could you please try it out with the latest version 2.8.2, and confirm if this is still occurring?

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Jul 29, 2017 0
Explorer ,
Jul 29, 2017

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Can't seem to add image?

Typo in post: *Deinstalled

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Jul 29, 2017 0
Community Beginner ,
Jul 30, 2017

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Same problem. Circle appears where I start to paint filled with a single color. Renders the new selective brush tool useless. I us iPhone 7 plus with the latest version of iOS.

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Jul 30, 2017 2
Community Beginner ,
Aug 04, 2017

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Yep exactly the same issue, have an iPhone 6sPlus, can't find any way around it, and perfect on iPad Pro, have even done the new update today but no joy.

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Aug 04, 2017 2
Adobe Employee ,
Aug 04, 2017

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Hi joe.lafferty​, christianl84989405​, and bradn51550270​,

I attempted to reproduce the "big circle" you're seeing, but I can't. Can you follow the instructions linked here How do I attach a screenshot?​ to add a screenshot to this forum thread?

After I get a visual, I'll have a LRM team member look at this thread.

Thanks for posting here and let me know if anything has changed since you last posted.

Melissa

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

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Aug 04, 2017 0
Community Beginner ,
Aug 04, 2017

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Hi Melissa,

not not possible to attach pictures in this editor. The buttons referred to in the help section for how to attach don't come up In my browser.

I have sent you a private message so I can send them as a mail attachment instead.

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Aug 04, 2017 0
Adobe Community Professional ,
Aug 05, 2017

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You're right, when viewing these forums on an iPhone, the Jive Forum interface doesn't include the advanced editor with features like adding images. You'd need to try from an iPad or regular computer (which means youd need to do the screenshot on your iPhone, then transfer it to the iPad or computer to upload it).

Im interested to see the screen shot too, as I've not been able to duplicate this behavior on three different model iphones (6S, 6S Plus, 7 Plus).

Mike

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Aug 05, 2017 0
Adobe Community Professional ,
Aug 06, 2017

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I'm posting this set of images on behalf of christianl84989405​.

Here are the comments for each image:

  1. Nothing done yet
  2. Area painted. The circle only appears if you start with the brush. It does not appear if you start with a gradient or a circle selection and then apply the brush.
  3. When I change exposure, the area turns black (or sometimes white)
  4. New area: Changing temperature makes it blue (if th
  5. Screenshot while "painting"
  6. Result after temperature change on selection; some smooth changes and the horrible circle.

2017-08-06_13-54-58.png

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Aug 06, 2017 1
Adobe Employee ,
Aug 07, 2017

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Thank you bradn51550270​, christianl84989405​, joe.lafferty​, for posting more info. Thanks Michael J. Hoffman​ for helping with posting images.

Would all three of you mind going to the left sidebar in LRM, selecting the right arrow next to your name and Adobe ID, selecting "Create Diagnostic Log" and then sending that to the default email address with the link to this forum thread in the body of the email?

Melissa

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

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Aug 07, 2017 0
Community Beginner ,
Aug 07, 2017

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Done, thankyou.

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Aug 07, 2017 1
Community Beginner ,
Aug 07, 2017

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Done /C

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Aug 07, 2017 0
Explorer ,
Aug 09, 2017

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Done, but before I did it, i tried brush on a couple of images and it seemed to be working.

Previoulsy it was producing circle every time, but on occasion it was intermittent, not producing circle every time. So may still not be fixed

thanks for your attention to this.

Joe

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Aug 09, 2017 0
Adobe Employee ,
Aug 09, 2017

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Thank you bradn51550270, christianl84989405, joe.lafferty, for sending the Diagnostic Logs. I've confirmed with a LRM team member that there is a bug logged for this issue.

Again, thank you so much for posting your information and the photos!

Melissa

Melissa Rios
Product Manager, Community Experience & Platform | Adobe>
Melissa Rios
Product Manager, Community Experience & Platform | Adobe

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Aug 09, 2017 1
Explorer ,
Aug 06, 2017

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IMG_7052.PNG

Using my ipad to upload image of screenshot from iPhone 7 plus. You can clearly see the black circle round the selection point. You cannot use the brush within this circle and when you accept the changes, the portion of the image round the circle is affected by the adjusment with a hard line / no feather.

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Aug 06, 2017 0
Community Beginner ,
Aug 05, 2017

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Here is a little more detail on what happens.

Once you have selected the brush size and feather as per normal you touch the screen where ever you wish to paint the selection.  The initial point where you touch then becomes the hole in the final selection. So if you touched initially say in the top right hand corner the hole would be located there.

The size of the brush determines the size of the hole.

When you then brush the selection will not

work within that hole.

The hole itself is hard edged, in other words the feather used for the brush size has no impact at all, though any other selective brushing outside the hole adheres to the feather etc.

If the selection is moved around then the hole moves with it.

There is no possible work around with this so it basically renders the brush tool option useless.

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Aug 05, 2017 0
Adobe Employee ,
Aug 10, 2017

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Hi,

Could you please let us know what 3D touch settings you have on your devices?

Change 3D Touch sensitivity on your iPhone 6s, iPhone 6s Plus, iPhone 7, or iPhone 7 Plus - Apple Su...

Thanks,

Ignacio

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Aug 10, 2017 1
Community Beginner ,
Aug 10, 2017

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Hi Ignacio,

3D touch is on, set to medium sensitivity.

/C

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Aug 10, 2017 1
Explorer ,
Aug 10, 2017

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Hi, 3D Touch is on and set to light

Joe

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Aug 10, 2017 1
Community Beginner ,
Aug 10, 2017

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On and set to light.

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Aug 10, 2017 1
Adobe Employee ,
Aug 11, 2017

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Ok - so if you start doing brushing a image that you haven't touched in LrM before, that means no edits are available on these images.

Does the bug occur then too?

Thanks,
Ignacio

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Aug 11, 2017 0
Community Beginner ,
Aug 11, 2017

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Yes. Even on pics from photo roll and if retouching with the brush is the first action.

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Aug 11, 2017 0
Community Beginner ,
Aug 11, 2017

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Yes problem occurs regardless of the file or previous edits

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Aug 11, 2017 0
Adobe Employee ,
Aug 11, 2017

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Thanks for confirming this

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Aug 11, 2017 0
Adobe Employee ,
Aug 21, 2017

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Could you please try it out with the latest version 2.8.2, and confirm if this is still occurring?

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Aug 21, 2017 0
New Here ,
Sep 12, 2017

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Hello.

Installed version 2.8.2 today and the bug is still there.  Using iPhone 7.

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Sep 12, 2017 0
Community Beginner ,
Sep 14, 2017

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Today, Inl really needed the retouch brusH, but still, the bug is there. Have you located it yet? I am really looking forward to start using the brush retouch. Any estimate for when it could be fixed?

Chris

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Sep 14, 2017 0