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Can not access subscription

New Here ,
Apr 28, 2020

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so I bought the subscription for Lightroom but it shows that I still can't use the features.

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iOS, Problem or error

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Can not access subscription

New Here ,
Apr 28, 2020

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so I bought the subscription for Lightroom but it shows that I still can't use the features.

TOPICS
iOS, Problem or error

Views

219

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 28, 2020 0
Adobe Employee ,
Apr 29, 2020

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I see a valid subscription for the same ID you used to sign into the forums.  Does restarting the app help?  

 

If you have files that are imported and not yet uploaded, please do not uninstall the app before you backup your device, or the files will be deleted.  I do recommend making an iTunes or iCloud backup of your device before proceeding with any additional troubleshooting.

 

After you make a back up, please try signing out and signing back in.  If that doesn't show your subscriptionm, then please see the advice in Step 4 on this help page: https://support.apple.com/en-us/HT201398

Please try Offloading the app, then uninstall and re-install it.  Be sure to sign back in using the same account you used for the forums here.  Hope this helps!

 

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