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Can’t import photos directly to Lightroom Mobile anymore

New Here ,
Jul 31, 2020

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Hi, after upgrading to iOS 13.6 Lightroom won't let me import photos directly to Lightroom. I have the Apple SD-card reader with lightning connector. It used to work before upgrading to iOS 13.6, now the alternative to import from external card is grayed out. I can still import photos on my iPhone via the Photos app. Is this a bug on iOS 13.6 or in Lightroom?

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Import and share, iOS, Problem or error

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Can’t import photos directly to Lightroom Mobile anymore

New Here ,
Jul 31, 2020

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Hi, after upgrading to iOS 13.6 Lightroom won't let me import photos directly to Lightroom. I have the Apple SD-card reader with lightning connector. It used to work before upgrading to iOS 13.6, now the alternative to import from external card is grayed out. I can still import photos on my iPhone via the Photos app. Is this a bug on iOS 13.6 or in Lightroom?

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Import and share, iOS, Problem or error

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Jul 31, 2020 0
Adobe Community Professional ,
Aug 02, 2020

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As a test I updated to 13.6 and connected my non-Apple reader and it worked as expected.

 

Wonder if it could be something in the iOS settings?

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Aug 02, 2020 0
Adobe Employee ,
Aug 02, 2020

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Please check iOS Settings.app > Privacy > Files and Folders > Lightroom and see if that button is on.  If you see two, try toggling both off and then back on.  Turning both on should reduce this to the single expected setting.

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Aug 02, 2020 0
New Here ,
Aug 03, 2020

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Im having the same problems, Lightroom App does not detect the memory card like it used to in app. I checked the Setting>Privacy>Files and Folders but its grayed out, Im unable to toggle it. Advice needed. Thanks 

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Aug 03, 2020 0
Adobe Employee ,
Aug 04, 2020

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I've not heard of this problem before, so I hope someone else can chime in.

 

What device and iOS version are you using?  

Are you updated to the latest Lightroom app? 

If you go to iOS > Settings > Privacy > Photos, is that enabled?

 

As long as you have no new images or edits that still need to be synced to the cloud (tap on the LR cloud icon inside the app to check), could you see if reinstalling the app helps?

 

 

 

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Aug 04, 2020 0
New Here ,
Nov 15, 2020

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Running into the same issue on my IPad. I can't access my SD as I could before. 

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Nov 15, 2020 0
Adobe Employee ,
Nov 15, 2020

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Hi Ryan

Have you tried the advice above?

 

Please check iOS Settings.app > Privacy > Files and Folders > Lightroom and toggle off any back on any settings switch you see.

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Nov 15, 2020 0