Can’t import photos into Lightroom on iPhone iOS 13.1.3

[zoet28716124]

Hi,

Lightroom has been working fine for me until this morning when I couldn't import a photo to edit. The app just got stuck on the blue loading circle. I have uninstalled and reinstalled, and now it will occasionally import a photo but mostly not. I'm only trying to import from Photos. I'm using an iPhone with iOS 13.1.3. Any help would be much appreciated!

{Thread moved & renamed by moderator}

[Sahil.Chawla]

Hi there,

Sorry to hear about the import issues with Lightroom, could you please let us know the image format you're trying to import into Lightroom?

Do you have fast & stable internet connection? Are you connected using VPN or Wifi?

Also, how much space do you have left on the iPhone?

Regards,
Sahil

[zoet28716124]

Hi,

I'm trying to import photos straight from my apple photo album (taken on my phone) so I assume they're HEIC format. However I've also not been able to import .DNG files either, and I definitely could before.

I'm using wifi and I do have a decent connection - I've actually tried on two networks now, neither of which I have any trouble with for any other online activities (online gaming for example is absolutely fine).

I have abour 10GB of storage left on the phone.

Zoe