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Can’t redownload mobile app

New Here ,
Dec 16, 2019

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I currently have an Adobe subscription and like to use the Lightroom mobile app on my iPhone to make edits to photos for my photography business’ Instagram. I recently deleted the app to get more storage on my phone and when I tried to re-download Lightroom it wouldn’t let me. I have seen others also comment on the reviews for Lightroom in the Apple App Store about experiencing the same problem. I tried resetting my phone and wiping it of any data but I’m still experiencing the same issue. Has this happened to anyone else? If so, does anyone know how to fix it?

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Can’t redownload mobile app

New Here ,
Dec 16, 2019

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I currently have an Adobe subscription and like to use the Lightroom mobile app on my iPhone to make edits to photos for my photography business’ Instagram. I recently deleted the app to get more storage on my phone and when I tried to re-download Lightroom it wouldn’t let me. I have seen others also comment on the reviews for Lightroom in the Apple App Store about experiencing the same problem. I tried resetting my phone and wiping it of any data but I’m still experiencing the same issue. Has this happened to anyone else? If so, does anyone know how to fix it?

Topics

Problem or error

Views

86

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 17, 2019

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Hi,

thanks for reporting this. We do indeed have many similar reports.
The latest version of Lightroom Mobile on iOS (5.1) requires iOS12.3.
So if you have a iOS version that meets this requirement and still cant download, then we need to contact Apple to see if they can tell what's going on.

Any additional info would be helpful to know why you're encountering this issue.

Thanks,
Ignacio

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