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Can’t upload images to Lightroom mobile

New Here ,
Aug 17, 2020

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I'm using Lightroom iOS version 5.3.1 on an iPhone X iOS 13.6.1 and it won't let me import photos. I click to add and only my videos show up in my camera roll. No photos even show up as options. I've tried deleting images in case I'm out of storage, restarted the app and phone with no luck.

Tap the import button again, and in the photo/video import selection screen do you see a '3-dots' button?  Tap that -- it should open an import options menu.  Is it possible that "Photos" needs to be enabled again?

 

This is the import options screen I mean:

 

IMG_9DFC96CDE869-1.jpeg

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Can’t upload images to Lightroom mobile

New Here ,
Aug 17, 2020

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I'm using Lightroom iOS version 5.3.1 on an iPhone X iOS 13.6.1 and it won't let me import photos. I click to add and only my videos show up in my camera roll. No photos even show up as options. I've tried deleting images in case I'm out of storage, restarted the app and phone with no luck.

Tap the import button again, and in the photo/video import selection screen do you see a '3-dots' button?  Tap that -- it should open an import options menu.  Is it possible that "Photos" needs to be enabled again?

 

This is the import options screen I mean:

 

IMG_9DFC96CDE869-1.jpeg

TOPICS
Import and share, Problem or error

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82

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Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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Tap the import button again, and in the photo/video import selection screen do you see a '3-dots' button?  Tap that -- it should open an import options menu.  Is it possible that "Photos" needs to be enabled again?

 

This is the import options screen I mean:

 

IMG_9DFC96CDE869-1.jpeg

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Aug 17, 2020 0
New Here ,
Aug 17, 2020

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Hi! Thanks for your reply!

This is my options screen when I click the '3 dots' button. It doesn't seem that there are any import options to select photos.

EFF3D6F8-D07E-4976-B834-C0C34CA09789.png

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Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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Hi

Sorry for the confusion here.  The 3-dots menu options sometimes change based on the view you're in.  The screenshot you shared is from the All Photos view of your images.  If you scroll upwards a little, you should see the import/camera buttons that are blue.  The same buttons appear if you back out of All Photos to look at all the albums listed in your account.

 

Tap on the blue import button to see the import screen: 

IMG_27FD7C2DB7EF-1.jpeg

 

After you tap that and open the Import screen, you will see the 3-dots menu button that shows import options like I mentioned above.

 

This Help page may provide some additional useful info: https://helpx.adobe.com/lightroom-cc/using/import-mobile-ios.html

 

Hope this helps a bit!

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Aug 17, 2020 0
New Here ,
Aug 17, 2020

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I don't seem to have those 3 dots to select in the other view outside of the grid

7066AC37-3DA5-4B69-97E9-668D138A8872.png

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Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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From that same screen you last shared, tap on From Camera Roll.  That will open the camera roll image picker, with its import options behind it's own 3-dot menu.

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Aug 17, 2020 0
New Here ,
Aug 18, 2020

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Thank you so much!!!

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Aug 18, 2020 0