Cannot generate smart preview on Adobe Lightroom Mobile

[tukangpotret]

Hi there,

I have some photos that I recently took using the Lightroom Mobile Camera. I always shot in DNG format. But for some reasons, I cannot edit these photos on my mobile. It says: Smart Preview not available. I cannot download the original either even though it says that the Cloud Backup has the Original - DNG.

When I try to view them on the creative cloud web, I could not see the original DNG either.

Where are these Original DNG files stored?

Thank you all!

[kglad]

[moved from Adobe Creative Cloud to Lightroom CC for mobile & Apple TV]

[greule]

Have you tried to force restart Lr Mobile?

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Hope this helps

Guido/ Lr Mobile QE