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Cannot generate smart preview on Adobe Lightroom Mobile

New Here ,
Nov 18, 2017

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Hi there,

I have some photos that I recently took using the Lightroom Mobile Camera. I always shot in DNG format. But for some reasons, I cannot edit these photos on my mobile. It says: Smart Preview not available. I cannot download the original either even though it says that the Cloud Backup has the Original - DNG.

When I try to view them on the creative cloud web, I could not see the original DNG either.

Where are these Original DNG files stored?

Thank you all!

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Cannot generate smart preview on Adobe Lightroom Mobile

New Here ,
Nov 18, 2017

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Hi there,

I have some photos that I recently took using the Lightroom Mobile Camera. I always shot in DNG format. But for some reasons, I cannot edit these photos on my mobile. It says: Smart Preview not available. I cannot download the original either even though it says that the Cloud Backup has the Original - DNG.

When I try to view them on the creative cloud web, I could not see the original DNG either.

Where are these Original DNG files stored?

Thank you all!

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Nov 18, 2017 0
Adobe Community Professional ,
Nov 18, 2017

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Nov 18, 2017 0
greule LATEST
Adobe Employee ,
Nov 20, 2017

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Have you tried to force restart Lr Mobile?

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Hope this helps

Guido/ Lr Mobile QE

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Nov 20, 2017 0