Cannot import camera photos into iPad lightroom

New Here ,
Apr 27, 2020

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Hello, the past few days I haven't been able to import photos from the camera to Lightroom on the ipad. I do not think it's a connection problem as I can import my camera photos to Lightroom on my Mac laptop and I can see the camera connection on my ipad through ipad files folder. If anyone can help me, that would be awesome!!

 

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

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Import and share, Problem or error, Sync

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1 Correct Answer

Adobe Employee , Apr 27, 2020
Charlie.D Adobe Employee , Apr 27, 2020
Can you check if Lightroom has device access enabled?  Go to iOS Settings.app > Privacy > Files and Folders > Lightroom and see if that switch radio button is on?

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New Here ,
Apr 27, 2020

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I just got to the point where I was going to go to the store and get my car and then I will be home by 

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Adobe Employee ,
Apr 27, 2020

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Can you check if Lightroom has device access enabled?  Go to iOS Settings.app > Privacy > Files and Folders > Lightroom and see if that switch radio button is on?

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New Here ,
May 04, 2020

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Mine is switched to off but when I try to switch on (to green) it won't allow me. Immediately flips back to off (grey). 
ideas?

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Adobe Employee ,
May 04, 2020

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Hi Billionsborden

I cannot reproduce that.  What iOS version and device are using?  Is this device setup as a business device with corporate policies being enforced?  

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New Here ,
May 04, 2020

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I actually solved it. Somehow I had two different toggle options for Lightroom - essentially Lightroom was listed twice. One was active and one was conflicting. Once I deleted one, issue was solved. LR importing fine now. 

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New Here ,
Jan 17, 2021

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Yes I notice the same there it was listed twice so I switch them off and the one reappeared, and that sorted the problem out , it may of been left behind from where the old sofware when the iPad was updated to ios14 or when Lightroom updated 

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