Cannot log in to Lightroom Mobile using Google

New Here ,
Jan 02, 2020

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I just purchased a new phone and synced all of my apps with the iCloud backup. I opened Lightroom Mobile, and I cannot sign in using my Google account. An error message comes up that says "Sorry, something went wrong." Sometimes it appears before I can input my Google login, and other times it appears after. 

 

Are all of my photos synced to this account? Or did I have to use the Adobe Cloud? Regardless, I cannot sign into my account. 

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Problem or error, Sync

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Adobe Employee ,
Jan 03, 2020

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Hi there,

 

Sorry that you're getting an error message "Sorry, something went wrong" while signing in to Lightroom app on your Apple device. 

 

Would you mind reinstalling the app from AppStore and let us know if that helps?

 

Thanks,

Akash

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sscianc AUTHOR
New Here ,
Jan 03, 2020

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Unfortunately, that did not work.

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Adobe Employee ,
Jan 06, 2020

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Updated: I see you are using iOS, and restored your device from an iTunes backup, and are now struggling to sign in.  Taking a closer look, I see accounts with your name have tried signing via Facebook (not Google), and also via Enterprise login (which a school or employee could provide you).  Maybe one of these other options are worth trying.

 

For more login help, please see: https://helpx.adobe.com/x-productkb/global/adobe-id-social-sign-in.html

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