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Cannot sync LR mobile with desktop

New Here ,
Oct 22, 2017

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Hi there,

I used to be able to sync my LR mobile app with LR desktop, however I no longer seem to be able to do this...

When I open LR desktop and select "Get started with Lightroom Mobile", I log in and I don't receive any error messages, however "Get started with Lightroom mobile" continues to show that I need to log in. When I try again, the timer/four square boxes show for about 2 seconds to suggest that it is connecting, yet it still doesn't seem to.

I've tried restarting the program on both desktop and mobile, and forcing the mobile app to stop, but that hasn't made any difference.

Has anyone else had this problem?

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Cannot sync LR mobile with desktop

New Here ,
Oct 22, 2017

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Hi there,

I used to be able to sync my LR mobile app with LR desktop, however I no longer seem to be able to do this...

When I open LR desktop and select "Get started with Lightroom Mobile", I log in and I don't receive any error messages, however "Get started with Lightroom mobile" continues to show that I need to log in. When I try again, the timer/four square boxes show for about 2 seconds to suggest that it is connecting, yet it still doesn't seem to.

I've tried restarting the program on both desktop and mobile, and forcing the mobile app to stop, but that hasn't made any difference.

Has anyone else had this problem?

Views

416

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 22, 2017

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I'm having the same problem.

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New Here ,
Oct 22, 2017

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trust bin photo

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Adobe Employee ,
Oct 22, 2017

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Hi Laura,

May i know are you using an Android device or iOS device. ?

Also please let us know, what is the version of the Lightroom Mobile you are using. ?

Thanks

Deepak

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New Here ,
Oct 22, 2017

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Im using an Android, Samsung Galaxy S7 and its Lightroom CC v3.1

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New Here ,
Oct 25, 2017

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Hi Deepak - are you able to help me with this?

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New Here ,
Oct 25, 2017

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So I found that Lightroom needed to be updated and now it's working perfect for me.

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New Here ,
Jan 18, 2018

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I have a similar problem, however when I try to update Lightroom on my Mac I get an "Update failed" notice "Errors encountered during installation.(U44M1P7)

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