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Cannot Sync with LR Mobile, Signed in, Apps up to date

Community Beginner ,
Oct 05, 2017

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Lightroom gave me a message the other day saying that I would need to update the application to sync with mobile. I made sure it was up to date (version 2015.9) and made sure the app on my tablet which I've used to rate some images was up to date. I finished rating images this morning and have gotten onto my desktop tonight to remove any unrated images. The images I updated this morning have not updated to my desktop. In fact in the top corner where it says to sync it asking me to sign in. I go through that process and it logs on then does nothing. Has the same message in the top corner asking me to "Get started with Lightroom mobile" does anyone have a clue what's going on here?

Correct answer by weskers8056 | Community Beginner

I figured it was going to be an uninstall and reinstall issue. I got with Adobe customer support this morning and let them remote into the system to figure out. It's now been fixed. I don't know what the specific steps were but I believe he ended up uninstalling and reinstalling LRCC

Thanks everyone!

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Cannot Sync with LR Mobile, Signed in, Apps up to date

Community Beginner ,
Oct 05, 2017

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Lightroom gave me a message the other day saying that I would need to update the application to sync with mobile. I made sure it was up to date (version 2015.9) and made sure the app on my tablet which I've used to rate some images was up to date. I finished rating images this morning and have gotten onto my desktop tonight to remove any unrated images. The images I updated this morning have not updated to my desktop. In fact in the top corner where it says to sync it asking me to sign in. I go through that process and it logs on then does nothing. Has the same message in the top corner asking me to "Get started with Lightroom mobile" does anyone have a clue what's going on here?

Correct answer by weskers8056 | Community Beginner

I figured it was going to be an uninstall and reinstall issue. I got with Adobe customer support this morning and let them remote into the system to figure out. It's now been fixed. I don't know what the specific steps were but I believe he ended up uninstalling and reinstalling LRCC

Thanks everyone!

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Oct 05, 2017 0
New Here ,
Oct 06, 2017

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I just had this issue last night going into this morning. I removed Lightroom, and Photoshop and then uninstalled Adobe CC from my computer. Make sure though that when you uninstall, you save your settings.

I went to the lightroom page and downloaded from here: https://www.adobe.com/products/photoshop-lightroom.html#!

Once it downloaded the lightroom, it also downloaded Adobe CC for me again and took about 10 minutes for everything to download/install and then open. It's now back to syncing.

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Oct 06, 2017 0
Contributor ,
Oct 06, 2017

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Are you having trouble syncing from your mobile device to your computer?  If so, open the app on your mobile device and check the sync status in that.

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Oct 06, 2017 0
Community Beginner ,
Oct 06, 2017

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I figured it was going to be an uninstall and reinstall issue. I got with Adobe customer support this morning and let them remote into the system to figure out. It's now been fixed. I don't know what the specific steps were but I believe he ended up uninstalling and reinstalling LRCC

Thanks everyone!

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Oct 06, 2017 0