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Color artifacts in Lightroom CC for iPad

Community Beginner ,
Nov 17, 2018 Nov 17, 2018

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I am getting these weird colored squares in my photos in Adobe Lightroom CC for iPad version 4.0.2 on my iPad Pro 11”. The photos are simple jpegs. The squares usually disappear when zooming in on them but return again when switching back and forth between photos. These squares are present also in photos exported to the camera roll.

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correct answers 1 Correct answer

Adobe Employee , Nov 19, 2018 Nov 19, 2018

Hi,

this issue will be fixed in our upcoming release.

To "fix" the issue for thumbnails showing this issue, you need to change a setting - e.g. toggle Optics/Lens corrections for the image.

Thanks,
Ignacio

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Community Expert ,
Nov 17, 2018 Nov 17, 2018

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Your screen capture doesn’t seem to have come through properly. Can you try it again?

i haven’t seen any reports of similar issues, but it sounds like a bad preview. Except, bad Previews should be affecting exports to the camera roll. 

Mike

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Community Beginner ,
Nov 17, 2018 Nov 17, 2018

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Let me try that again. Here is a screenshot with a light blue rectangle in the sky. This one comes and goes when zooming in but is definetly present when exporting to camera roll. The original file does not have this artifact and is a jpeg file.

IMG_0853.jpg

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Community Expert ,
Nov 17, 2018 Nov 17, 2018

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Strange indeed. I wonder if this is some bug with the new iPad Pro. The only thing I could recommend trying is Settings > Local Storage > Clear Cache.

Akash Sharma​, have you heard of this before? Should this be submitted in a bug report?

Mike

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Community Beginner ,
Nov 17, 2018 Nov 17, 2018

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Thank you for the tip, unfortunately the cache was empty so nothing to clear. I tried exporting the same picture multiple times and the artifacts are not always present in the resulting file. I seem to get these artifacts in maybe every ten picture.

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Community Expert ,
Nov 18, 2018 Nov 18, 2018

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I have seen another report of this and also had it myself (although at the time I thought it was the iPhone 6 camera).

I cannot recreate unfortunately, will have a dig around a bit further to see if I can.

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Adobe Employee ,
Nov 19, 2018 Nov 19, 2018

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Hi,

this issue will be fixed in our upcoming release.

To "fix" the issue for thumbnails showing this issue, you need to change a setting - e.g. toggle Optics/Lens corrections for the image.

Thanks,
Ignacio

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Community Expert ,
Nov 19, 2018 Nov 19, 2018

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Ignacio, thanks for the helpful update!

kimw123​, can you try this and let us know if it serves to work around the issue?

Thanks,

Mike

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Community Beginner ,
Nov 19, 2018 Nov 19, 2018

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Thanks for the update, nice to hear that this will be fixed soon. I’ve tested around a bit and it seems like the tip to toggle lens correction does the trick. Compared with zooming in and out, changing this setting seems to fix the issue permanently for the photo in question as far as I can tell.

Thank you very much for fast support as well as a good temporary fix!

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New Here ,
Dec 08, 2018 Dec 08, 2018

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Hi Ignacio,

Any idea when this update will be released?

Thanks,

AR

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Adobe Employee ,
Dec 11, 2018 Dec 11, 2018

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LATEST

It was released earlier today, it's the version 4.1.

Thanks,
Ignacio

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