Crash with corrector tool

Community Beginner ,
Aug 03, 2020

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Hello,

 

I subscribed for Premium account on the Lightroom mobile but when I want to use the corrector tool my app freezes then i have to restart it. 

Could you Check and fixe it 😉 

Your sincerly.

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Bug, Crash or freeze, Problem or error

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1 Correct Answer

Community Beginner , Aug 03, 2020
Jojolbarjot Community Beginner , Aug 03, 2020
I'm sorry Ignacio, I think I found the solution. The cloud wasn't ready I think.Thanks for your time and your advice. joris 

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Adobe Employee ,
Aug 03, 2020

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Hi,

sorry to hear about this.
It would be very helpful if we could get information about what OS and device you are on.

Thanks,
Ignacio

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Community Beginner ,
Aug 03, 2020

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Hello,

 

Thanks for your answer, I Forgot this information. 
My device is an IPhone 7, so it's IOS.

Thanks for your help and reactivity. 

Joris

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Adobe Employee ,
Aug 03, 2020

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Ok,

what would be helpful:
If you tap on the cloud icon before starting to edit with the healing tool, do you see any item explaining that the app is working with something.
E.g. importing or processing images?

Also, does it help to make the size of the healing brush smaller, and e.g. zooming in more?
What size do you have set now?

thanks,
Ignacio

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Community Beginner ,
Aug 03, 2020

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I'm sorry Ignacio,

 

I think I found the solution. The cloud wasn't ready I think.

Thanks for your time and your advice. 
joris 

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