Highlighted

Deactivating all mobile devices

Jan 12, 2019

Copy link to clipboard

Copied

A friend got ahold of my log in for photoshop and lightroom. I changed my password and described all devices, but it appears it only deactivated computers. So he is still using it on mobile. I tried asking him to sign out, and he has refused. Is there a way to deactivate all mobile devices?

kristent24467796​, You would have been logged out of all your devices once your password was changed. To be safe, go ahead and change your password, via your Adobe account, one more time and be sure to check the "Sign out of all the active logins except current."

Screen Shot 2019-01-26 at 5.05.57 PM.png

Best,

Carissa

Views

394

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Deactivating all mobile devices

Jan 12, 2019

Copy link to clipboard

Copied

A friend got ahold of my log in for photoshop and lightroom. I changed my password and described all devices, but it appears it only deactivated computers. So he is still using it on mobile. I tried asking him to sign out, and he has refused. Is there a way to deactivate all mobile devices?

kristent24467796​, You would have been logged out of all your devices once your password was changed. To be safe, go ahead and change your password, via your Adobe account, one more time and be sure to check the "Sign out of all the active logins except current."

Screen Shot 2019-01-26 at 5.05.57 PM.png

Best,

Carissa

Views

395

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 12, 2019

Copy link to clipboard

Copied

Deactivated* all devices

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jan 25, 2019

Copy link to clipboard

Copied

kristent24467796

We're very sorry to hear about this. Were you able to deactivate all your devices?

Best,

Carissa

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 26, 2019

Copy link to clipboard

Copied

No. Still haven't been able to deactivate the mobile devices

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jan 26, 2019

Copy link to clipboard

Copied

kristent24467796​, You would have been logged out of all your devices once your password was changed. To be safe, go ahead and change your password, via your Adobe account, one more time and be sure to check the "Sign out of all the active logins except current."

Screen Shot 2019-01-26 at 5.05.57 PM.png

Best,

Carissa

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...