DELETED EVERYTHING

New Here ,
Aug 21, 2020

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The other day I went into Lightroom, and noticed EVERYTHING was gone. Every preset, every photo I ever edited. Vanished. I tried logging out , logging back in. Tried deleting the app, and reinstalling. It also said my “subscription” expired. Ok fine. Went to fix that, said “no subscription to renew” NADA. Has anyone else experienced this??? 🤯

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Presets or profiles, Problem or error

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New Here ,
Aug 21, 2020

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yes, mine did the same:( 

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New Here ,
Aug 21, 2020

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I am also having trouble.  I clicked on the little cloud at the top and then it re-synced and MOST of my abums then loaded.

However I am still missing my current album for 2020 that had at least 100 images.  I just came here looking for help and see that I'm not the only one.

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New Here ,
Aug 22, 2020

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I had exacly the same problem. Today i went to the app and everything from the past 10 months was gone, and it was there like a week ago. Don´t know how to fix it too.

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New Here ,
Aug 23, 2020

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I've got the same problem...

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New Here ,
Aug 23, 2020

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Major screw up from Adobe the update caused this and the files and presets are not recoverable.  All gone and Adobe is so sorry, but didn't even bother announcing it or offering any assistance. https://www.theverge.com/2020/8/20/21377411/adobe-lightroom-ios-ipados-app-update-pictures-photos-pr...

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Adobe Community Professional ,
Aug 25, 2020

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I doubt if you would have much luck, but you can try this:

https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

Alternatively, do you back up to iCloud, and if so, one option could be to wipe your device and restore from a backup previous to the Lightroom 5.4.0 Update, which I think was August 18th?

This though may not be as smooth as it sounds and could lead to other non-Lightroom issues.

Or maybe use a spare device and restore from an old iCloud back up and see if that works?

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tiffanys39887015 AUTHOR LATEST
New Here ,
Aug 25, 2020

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I'm going to try this!

 

im not sure about the back up. But I'll look

 

thank you! 

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