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Download videos out of Lightroom CC Cloud to mobile not working

Community Beginner ,
Feb 25, 2019

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Hello to everybody,

I am using the Lightroom CC Plan with 1 TB with my iPhone and iPad. When I want to download images from the cloud to my iPhone, I simply "share" them, which gives me the option to download them to my iPhone. But that doesn't work for videos! I uploaded the videos, but I can't upload them to my iPhone. The share button is grayed out. Is this a mistake or do I have to meet certain requirements?

Best,

Phil

Adobe Community Professional
Correct answer by selondon | Adobe Community Professional

Hi Phil,

It's currently not possible, but you can add your vote to the feature request here:

Lightroom CC for mobile (iOS): Cannot export videos | Photoshop Family Customer Community

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Download videos out of Lightroom CC Cloud to mobile not working

Community Beginner ,
Feb 25, 2019

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Hello to everybody,

I am using the Lightroom CC Plan with 1 TB with my iPhone and iPad. When I want to download images from the cloud to my iPhone, I simply "share" them, which gives me the option to download them to my iPhone. But that doesn't work for videos! I uploaded the videos, but I can't upload them to my iPhone. The share button is grayed out. Is this a mistake or do I have to meet certain requirements?

Best,

Phil

Adobe Community Professional
Correct answer by selondon | Adobe Community Professional

Hi Phil,

It's currently not possible, but you can add your vote to the feature request here:

Lightroom CC for mobile (iOS): Cannot export videos | Photoshop Family Customer Community

Views

233

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 26, 2019

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Hi Phil,

Are you using Lightroom CC exclusively? (That is, you are not syncing with LR Classic on the desktop?)

I’ve encountered issues with LR Classic and videos in the cloud, but nothing like what you describe. What format are the videos, and what size/length? Did you shoot the with your iPhone?

Mike

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Adobe Community Professional ,
Feb 26, 2019

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Hi Phil,

It's currently not possible, but you can add your vote to the feature request here:

Lightroom CC for mobile (iOS): Cannot export videos | Photoshop Family Customer Community

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Adobe Community Professional ,
Feb 26, 2019

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Ah, now I see what you mean. I opened the share menu and all the options are there, but all greyed out, so I didn’t notice. I’m adding my vote to the feature request also.

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Community Beginner ,
Mar 02, 2019

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Hi selondon,

thank you very mich for the information. Yes it would be great to add this feature. It‘s quite confusing if it’s working for images but not for videos. I will vote for the feature.

Best,

Phil

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Adobe Community Professional ,
Feb 27, 2019

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Likewise Mike

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