Edits made on LR mobile on iPad not syncing to LR catalog

New Here ,
Jun 02, 2017 Jun 02, 2017

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I've been using LR mobile for a long time, and I haven't had this problem before.

I have a collection of about 1500 images that I'm syncing w/ an iPad on LR mobile. Today I edited/rated the images on my iPad (where it says that the sync is up-to-date). I load up the catalog on my laptop, and the edits are not appearing. At the top it says, "Syncing 410 photos" (it's been inexplicably stuck like that for a couple of weeks, but until now hasn't affected the syncing of other images). I'm also not seeing the edits on my Adobe mobile account page.

I've logged in/out of LR on my laptop, and online. I've deleted the syncs for most of the other collections. I didn't want to sign out of LR mobile on the iPad b/c I was afraid I'd lose the edits.

I generated a diagnostics log, but I'm not sure what I'm looking for there.

Any idea? Thanks.

Jon

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Adobe Employee , Jun 06, 2017 Jun 06, 2017
Could you please send me a LR Desktop diagnostic log  - best as a private message with a downloadable dropbox link.You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button-Guido

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Adobe Employee ,
Jun 06, 2017 Jun 06, 2017

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Could you please send me a LR Desktop diagnostic log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

-

Guido

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Community Beginner ,
Oct 11, 2017 Oct 11, 2017

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I am experiencing the same issue except my mobile edits are showing in my online cloud account. Also, my desktop says it is fully synced and up to date. But my mobile edits are not syncing to my desktop. I generated the diagnostic log, but don't know how to interpret this info.

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Explorer ,
Nov 30, 2017 Nov 30, 2017

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I am having the same problems myself, edits are not synching across devices. It is not working as it should.

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Community Beginner ,
Nov 30, 2017 Nov 30, 2017

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I called Adobe support and they resolved the issue. I highly recommend contacting them.

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