Endless crashing CC

New Here ,
Oct 30, 2017

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Hi all.

After the latest update to 3.1 on android i no longer can use my lightroom cc ( mobile). I have tried deleting and reinstalling, reseting and moving memory to sd card. Nothing works.

Just keeps endlessly crashing. It was perfectly fine before the update. Is anyone else experiencing this? Any ideas how to fix?

Adobe are a nightmare to get hold off. Bit unfair for a creative cloud member.

Thanks

Justin

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1 Correct Answer

Adobe Employee , Dec 12, 2017
deepakg1988 Adobe Employee , Dec 12, 2017
Hi Justin,Please Update the Lightroom Application to 3.2, which has been released yesterday. We have fixed some crashes that were reported on earlier versions.ThanksDeepak

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New Here ,
Oct 30, 2017

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Me to even on my new pixel 2 ....

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New Here ,
Oct 31, 2017

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Having the same problem ever since I switched to Pixel 2. App keeps crashing when I try to share or download to device. I have sent bug reports to Google Android and LR.

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New Here ,
Oct 31, 2017

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One work around is download photoshop mix then sync with lightroom as normal from your computer but then go in PS Mix and open new and select from lightroom cc sharing and everything works from PS mix eve if you edit you raw on your phone just share it this way until they fix it i been talk to support about this issue yesterday for like 2h we where trying to find something ...go in LR cc settings and turn off metadata completely and this way you can save to device with the option of 2048 px not original size but for Instagram works hope this helps im in the same boat as you  

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New Here ,
Nov 05, 2017

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I have the same issue with my Samsung Galaxy Tab S2 (SM-T715) with Android 7 - the app (lightroom CC 3.1 for Android newly installed from the Google playstore) keeps crashing, when I try to import RAW files, which are already stored on the tablet. I just managed to import a single picture. The app is not usable.

By the way - is there really no option to decide which imported pictures is uploaded to the cloud storage? The cloud option makes sense, but I would like to decide it for myself and individually for each picture.

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Adobe Employee ,
Nov 07, 2017

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Hi justins44350482

Can you provide some more details for me to debug this issue to this email id: LrAndroid-Feedback@adobe.com

  1. Device name/model number
  2. Is there any active import happening?

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New Here ,
Nov 09, 2017

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Come Adobe I'm paying here ... Any news on this don't know how much time I'll pay for a broken product.

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New Here ,
Nov 14, 2017

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Same here. Galaxy note 8 Android, 7.1.1. Lightroom v 3.1. Any be info?

Justin H

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New Here ,
Nov 14, 2017

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Seeing the same problems on the Pixel 2 XL, Android 8.0.0, Lightroom 3.1.

Can't export files using share or save to device. Spinning wheel while it's doing work which eventually freezes and crashes the app. Restarts Everytime. Everything else seems to work. Super irritating.

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New Here ,
Nov 21, 2017

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Come adobe any information on the issue can you tell me why im playing for a broken app ?

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New Here ,
Nov 29, 2017

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Hey, sorry for double post here to confirm that since i got android 8.1.0 developer preview 2 everything works    on my Pixel 2 hope it stays that way.

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Explorer ,
Dec 11, 2017

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Same problem, crashes on Pixel2XL on sharing action. Was fine on Nexus6P. Both on latest Android 8.0.

Infuriating!

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Explorer ,
Dec 12, 2017

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It seems it was fixed in yesterday's update.

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Adobe Employee ,
Dec 12, 2017

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Hi Justin,

Please Update the Lightroom Application to 3.2, which has been released yesterday. We have fixed some crashes that were reported on earlier versions.

Thanks

Deepak

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