Error message

New Here ,
Dec 17, 2020 Dec 17, 2020

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I was downloading presets on my IPhone 8, and when I opened the Lightroom App, every 3 seconds an error appears stating "In app purchases are not allowed", I click ok and the error keeps appearing. Please help

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Presets or profiles, Problem or error

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Adobe Employee ,
Dec 18, 2020 Dec 18, 2020

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Thank you for posting about this problem, and sharing screen shot.  I am not sure how your app got into that state, and I cannot immediately reproduce problem.  When the app is launched, it may check for any subscription details for your iTunes account.  That dialog looks like it comes from iOS itself.  I don't see how bringing presets into Lightroom would cause this problem.

 

Let me ask some questions to help us understand what's happening:

 

* Do you use more than one iTunes account on your device?  I wonder if one account downloaded the app but now another iTunes ID is signed in.  When Lightroom asks iTunes for account details this scenario might reflect a mismatch

* Is it possible your iTunes ID no longer has a valid payment method?

* what iOS are you on?

* After your new presets are imported completely, and your account is finished syncing, does it help to relaunch the app?  Does it help to re-install the app?

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