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Hi,
since round about a week i can´t save a Photo after editing on my Mobile P30Pro. (Export not possible) Any Ideas? (Android Emui 10.1.0
2) yes both
3) it doesn't matter where the photo comes from, lr cam or my cam new one ore older one, nothing works.
4) yes, all
5) sent it via email
Last point, sharing a photo for example with what's app works without problems. Only saving on my device doesn't work
Kind Regards
Olly
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I can't save and export pictures on my Huawei Mate 20, too ! It's very frustrating, because I need it every day for my uploads on IG...
It would be great to get a solution...
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Funfact my wife uses my account with her Huawai p20 and its works... 🤷:male_sign:
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That's crazy.
Hope there will be a solution for it. I already uninstalled and installed it again etc...
Nothing helped...
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Me too, tried everything, but nothing helps.
Today i talked to the support of Huawei, but the told me that Adobe has to solve the Problem....
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I am also having the same problem with my p30 pro, I've have spent all day searching for answers and changing things and it's still not working. I had to send them to my Facebook and then save from there in the end which killed the quality.
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Hello Simen / Jess / @olly_living,
We are currently investigating an issue with export where specific Huawei models are affected. In order to get more help, can you please provide below mentioned information:
Regards,
Arnab
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2) yes both
3) it doesn't matter where the photo comes from, lr cam or my cam new one ore older one, nothing works.
4) yes, all
5) sent it via email
Last point, sharing a photo for example with what's app works without problems. Only saving on my device doesn't work
Kind Regards
Olly
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1- see attached photo
2- yes
3- yes have tried both
4- yes, all file sizes and formats etc.
5-.Have sent the following logs.
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Hey,
thanks for your answer.
I will check it out, when I'm back from work. 🙂
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Thanks for sending out logs and providing the information. Just wanted to check if all of you have SD card (any variant) inserted in your device and "Use SD Card" turned on within Lightroom?
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I have an SD card mounted and have tried both options of using it and then turning it off to use internal storage. Currently set to use internal storage
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Yes im using an sd card an its turned on
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I have reached out to all 3 of you with a potential fix over email, please check your mailbox and revert back over email for working towards resolving this.
Regards,
Arnab
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Hi, i have the same issue too on my lightroom mobile. Tried both SD and without SD option, all format fail to export, both lr cam and importing photos, feedback sent through email. This is my phone software version. Please help. This has already bug me for months.