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Evaluation has expired Error message

New Here ,
Jun 15, 2019

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I deleted the app, reinstalled it, and logged in. I get a message saying that the trial has expired. June 10 Mobile Lightroom cc Regular settlement of 5,500 won has been paid, and I get a message that I have already purchased another id as a duplicate payment to pay for the error message again. Paid service is not available.
please check.

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Evaluation has expired Error message

New Here ,
Jun 15, 2019

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I deleted the app, reinstalled it, and logged in. I get a message saying that the trial has expired. June 10 Mobile Lightroom cc Regular settlement of 5,500 won has been paid, and I get a message that I have already purchased another id as a duplicate payment to pay for the error message again. Paid service is not available.
please check.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 15, 2019 0
Adobe Employee ,
Jun 18, 2019

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Hi 다경이,

This is not a typical experience, sorry to hear about this.

I have asked our Engineering team to check your Adobe ID and check what might be causing this issue. Please send me a private message with your Adobe ID and a screenshot of the error message you're getting.

In the meanwhile, have you tried logging in with any other Adobe ID that you might have?

Thanks,

Akash

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Jun 18, 2019 0