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Fixed: Edits are missing from Jpegs after Lightroom Mobile 6.0 update iOS

Community Beginner ,
Oct 19, 2020

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Has anyone had any issues with the 6.0.0 version of the Lightroom app update for their iPhones? All my previous edits on all phots have disappeared....

 

{Moderator Note: Edited the thread title, LRMI-4200126}

Hi all,

 

We have just release Lightroom Mobile 6.0.1 on iOS which should resolve the missing edits issue. Could you please update to Lightroom Mobile 6.0.1 from the AppStore and let us know the results.

 

Thanks,

Mohit

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Fixed: Edits are missing from Jpegs after Lightroom Mobile 6.0 update iOS

Community Beginner ,
Oct 19, 2020

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Has anyone had any issues with the 6.0.0 version of the Lightroom app update for their iPhones? All my previous edits on all phots have disappeared....

 

{Moderator Note: Edited the thread title, LRMI-4200126}

Hi all,

 

We have just release Lightroom Mobile 6.0.1 on iOS which should resolve the missing edits issue. Could you please update to Lightroom Mobile 6.0.1 from the AppStore and let us know the results.

 

Thanks,

Mohit

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Oct 19, 2020 1
LEGEND ,
Oct 19, 2020

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You should post in the Lightroom Mobile forum, not the Lightroom Classic forum.

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Oct 19, 2020 0
Community Beginner ,
Oct 19, 2020

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Ah apologies, I'm new here 🙂 Thank you, I will post it over there!

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Oct 19, 2020 0
Community Beginner ,
Oct 19, 2020

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Has anyone had any issues with the 6.0.0 version of the Lightroom app update for their iPhones? All my previous edits on all phots have disappeared....

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Oct 19, 2020 0
New Here ,
Oct 20, 2020

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I'm having the same issue right now. It's quite frustrating.
Were you able to fix yours?

 

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Oct 20, 2020 0
Community Beginner ,
Oct 20, 2020

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Sadly not yet 😞

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Oct 20, 2020 0
Adobe Employee ,
Oct 19, 2020

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Hi there,

 

We're sorry for the trouble. Could you please force quit the Lightroom Mobile app and try relaunching it. Let us know if that helps.

 

Thanks,

Mohit

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Oct 19, 2020 0
Community Beginner ,
Oct 19, 2020

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Hi Mohit,

You mean deleting the app and reinstalling it again? I really am willing to try anything as I am pretty desperate to get those edits back :((((

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Oct 19, 2020 0
Adobe Employee ,
Oct 19, 2020

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No, you just need to force quit (Close) the app and try to reopen the Lightroom mobile and it should fix the problem for you. Check the following article for the steps: https://support.apple.com/en-us/HT201330

 

Thanks,

Mohit

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Oct 19, 2020 0
Community Beginner ,
Oct 19, 2020

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Yes, I tried that already...many times actually since the update but it didn't help :((( I am not sure what else I can do to get the edits back?

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Oct 19, 2020 0
Adobe Employee ,
Oct 19, 2020

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Sorry to hear that. Are you missing all the edits or some recent ones? Could you please login to the Lightroom web and check if you see your edits there? Here's the link: https://lightroom.adobe.com/

 

Thanks,

Mohit

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Oct 19, 2020 0
Community Beginner ,
Oct 19, 2020

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Hi Mohit,

It seems all edits from the last 6 months or so that are gone 😞

I logged into the Desktop app and I can save edited files form there but all the versions of edits are gone there too 😞

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Oct 19, 2020 0
Community Beginner ,
Oct 19, 2020

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Hi Mohit,

Would logging in and out of the appand resintalling it on the phone help in any way?

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Oct 19, 2020 0
Adobe Community Professional ,
Oct 19, 2020

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Hi Agata, did you have the free version or a subscription with cloud storage? 

Also had you updated previously before this and all was okay?

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Oct 19, 2020 0
Community Beginner ,
Oct 19, 2020

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Hello, I have had a subscription with cloud storage for years now....

And yes, I have kept the app up to date, always. It nebver casued me any issues until now :((

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Oct 19, 2020 0
Adobe Employee ,
Oct 19, 2020

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Hi,

the account that you are using for the forum is not a paid subscription.
Meaning that it did not sync against the cloud.
Uninstalling would lead to you losing your data.

Using a different account would also lead to the same state.
Do you recall when you used the app the previous occacion? 
Do you recall if you have logged in recently? 

If you are using a different id, please use that one for the forum too.

Thanks,
Ignacio

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Oct 19, 2020 0
Community Beginner ,
Oct 19, 2020

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Hi Ignacio,

Yes, I quickly logged into the forum with a different email address as I wanted to leave the message on the forum as soon as I noticed the issue. The other account I have and that I am using my Lightroom app from is a paid subscription with cloud storage.

I use the app every day many times as I am a photogrpaher and edit photos that I need for my business and social media accounts...so the fact that I lost all the edits on photos from the last 6 months is pretty devastating for me :((

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Oct 19, 2020 0
Adobe Employee ,
Oct 20, 2020

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Can you please log in with that account and continue in this thread or just ping me privately?

Thanks,
Ignacio

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Oct 20, 2020 0
Community Beginner ,
Oct 20, 2020

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Thanks Ignacio, I have just sent you a PM.

 

Best,

Agata

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Oct 20, 2020 0