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Fixed: Missing Images and Presets after Lightroom Mobile 5.4 update

Community Beginner ,
Aug 17, 2020

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So, Lightroom automatically updated and I lost everything I had until this morning when I last used it.

 

I hope theres a way to recover my work back.

 

 

 

{Moderator Note: Edited the thread title, LRMI-4199043}

Hi All,

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud. 

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. 

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. 

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue. 

If you are affected by this issue, please refer to the information in our forum.

See this article for more details. 

Regards,
Sahil

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iOS, Presets or profiles, Problem or error

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Fixed: Missing Images and Presets after Lightroom Mobile 5.4 update

Community Beginner ,
Aug 17, 2020

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So, Lightroom automatically updated and I lost everything I had until this morning when I last used it.

 

I hope theres a way to recover my work back.

 

 

 

{Moderator Note: Edited the thread title, LRMI-4199043}

Hi All,

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud. 

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. 

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. 

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue. 

If you are affected by this issue, please refer to the information in our forum.

See this article for more details. 

Regards,
Sahil

TOPICS
iOS, Presets or profiles, Problem or error

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Aug 17, 2020 1
230 Replies 230
New Here ,
Aug 17, 2020

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I just got on my lightroom app to see almost all photos and presets gone. Has this happened to anyone and how do I fix it? 

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Aug 17, 2020 5
New Here ,
Aug 18, 2020

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I have the same problem!

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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You have to give more information. What version of Lightroom? What OS? Did you do anything (like upgrading Lightroom or upgrading your OS) since last time? Anything else that might be relevant?

-- Johan W. Elzenga, http://www.johanfoto.com

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Now I have lightroom for android v5.4. I had problem with the app today, it didn't work. I reinstalled it and changed the password because I forgot it. And then when I opened the app, I didn't find all my photos

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Same thing for me!! I'm wondering if it has something to do with the new update. I just opened it like usual (didn't uninstall or anything) and most of my presets are gone it's almost like it reset to the spot I was at two ago before I made any newer presets or uploaded pictures past a certain date.

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Aug 18, 2020 2
Community Beginner ,
Aug 18, 2020

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The same thing happened to me last night, I'm missing over 300 images

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Aug 18, 2020 2
New Here ,
Aug 25, 2020

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I lost 11,000+ 😔

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Aug 25, 2020 0
New Here ,
Aug 18, 2020

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I have same problem, there are still photos 6 years ago ! and All presets is gone away as well !

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Aug 18, 2020 1
New Here ,
Aug 18, 2020

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I have just had the same problem. I pause syncing, internet plan to expensive to be constantly using data. Luckily most of the photo's where just personal stuff and folio work gets stored on a hard drive. I have permanantkly lost a dozen or so images. Wow. This is really not good adobe!!!!!!!! 2020ipad, no unusual activity, just open ed the app and everything GONE!!!!!!!!

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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So much for the update fixing stability issues! Losing work is not a sign of stability. will not be using LR to store images, even briefly. do the work and out towards the archive immediately.  I'm going to rant again; as a long, long time Adobe user I'm totally dissapointed! Too slow, too bloated, the whole adobe environment is so complex now, it must be nightmare for the dudes doing the actually work to improve and support their products. These are essential tools to millions of creatives!!!!! Here's a concept for you Adobe; REFORM.  

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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The same problem here - all photos after 2018 and my own and bought presets are gone. Sorry, but I am totally disappointed Adobe and expecting you finding a solution!

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Aug 18, 2020 2
New Here ,
Aug 18, 2020

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I have the same problem, logged on today and all photos between now and April 2019 are gone 😞 including presets 

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Aug 18, 2020 1
Community Beginner ,
Aug 18, 2020

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Same problem! Lost more than 200 new photos, and now I only can see 60 old photos that I canceled more than 1 year ago! I haven't done nothing, yesterday there were and today I open the app and they are gone! 

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Aug 18, 2020 1
Community Beginner ,
Aug 18, 2020

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Same problem. I spent so much money on my presets!!!! HELP

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Yep all my stuff is gone too. All my pictures and all my presets

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Happened to me too! Updated the app and all my presets & pictures are gone. It looks like it left off from when i had the free trial and everything was getting saved in the cloud. It's been a while since I ended the trial so everything after that is GONE. So frustrating 

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Aug 18, 2020 0
New Here ,
Aug 25, 2020

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Same problem here! i have lost all my presets and photos !! everything is gone, i wanna cry 

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Aug 25, 2020 0
New Here ,
Aug 25, 2020

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I have the same issue and all my presets were lost, oh my god 😞

 

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Aug 25, 2020 0
New Here ,
Aug 17, 2020

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I have same issue

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Aug 17, 2020 0
New Here ,
Aug 18, 2020

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Yesterday I update IOS lightroom to version 5.4.0 7C7959. All my photos and presets are gone.  My trial ended long time ago, but now it is started again! Local folder on Iphone is also emty! Alease help me, there was 2 years of creativity!!!

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Aug 18, 2020 1
New Here ,
Aug 18, 2020

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Hi everyone, today I updated to 5.4.0 (iOS latest update on iPhone 11 Pro Max) and I can't find most of my photos and preset. The most recent one is from 

about 2 years ago. I subscribed to premium today but didn't fix the problem.

 

Can anyone help with this issue?

 

thanks

Salvatore

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Hi, 

 

Are there more people who lost all their pictures and editing styles in lightroom after the update? I just opened the app and everything is gone. I only can see pictures from September 2019. So I lost pictures from over 1 year in total. How is this even possible? And besides that I lost all my presets I made by myself... I really hope they will come with a solution. 

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Aug 18, 2020 1
New Here ,
Aug 18, 2020

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..... это грустно, зачем делать такое обновление, где материалы за несколько лет пропадают 

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Aug 18, 2020 0
New Here ,
Aug 26, 2020

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Я потеряла сотню пресетов и тысячи фотографий. Это очень грустно! 

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Aug 26, 2020 0
New Here ,
Aug 18, 2020

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I have the same problem - can only see photos from 2018 and all the other important edited such as my own and bought presets are gone. 

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Yes - just now Lightroom deleted all of my images since 2019 and keeps insisting to reinstall old albums that I keep deleting. I had 100 of so images yesterday that I edited to send to a brand today, and today they have all gone, and my account has reverted to what appears to be a previous setup/backup of Lightroom with all my old albums appearing again. Rubbish!!!

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Photos and presets for the last 5 years have also been deleted. I hope there is an opportunity to return the data, but I doubt very much

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Aug 18, 2020 0
New Here ,
Aug 25, 2020

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I am so glad that I am not the only one, I thought that this was because I was using a free account, but now that I've read through the thread I realised that many people were affected. I think it is really unfair for us to lose all the presets that we have so painstakingly curated. Important to note this is actually not the first time it happened, this is the second time a reset happened so I was not that surprised when it happened. Truly disappointed with the way adobe handled this, and I hope you would change your statement because it did not only affect a 'small' group of people, I think a large number of your consumer base was affected. I hope the company would reflect on this incident, and ensure, this would never happen again.

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Aug 25, 2020 0