Fixed: Missing Images and Presets after Lightroom Mobile 5.4 update

Community Beginner ,
Aug 17, 2020

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So, Lightroom automatically updated and I lost everything I had until this morning when I last used it.

 

I hope theres a way to recover my work back.

 

 

 

{Moderator Note: Edited the thread title, LRMI-4199043}

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iOS, Presets or profiles, Problem or error

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2 Correct Answers

Adobe Employee , Aug 19, 2020
Sahil.Chawla Adobe Employee , Aug 19, 2020
Hi All,We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud. A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. We know that some customers have photos and presets that ar...

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Adobe Employee , Aug 19, 2020
Mohit Goyal Adobe Employee , Aug 19, 2020
Hi all,   We are aware of an issue related to the latest release of Lightroom mobile (5.4.0) on iOS and iPadOS. The team is investigating and we’ll share an update with affected customers as soon as possible. If you have not installed the 5.4 update, please do not update. If you have installed the 5.4 update, do not launch the app. Also do not delete and try to re-install the app. We are rolling out a 5.4.1 update to resolve this issue.   For more info, please refer: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-today-18th-august-2020...

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New Here ,
Aug 17, 2020

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I have same issue

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New Here ,
Aug 18, 2020

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Yesterday I update IOS lightroom to version 5.4.0 7C7959. All my photos and presets are gone.  My trial ended long time ago, but now it is started again! Local folder on Iphone is also emty! Alease help me, there was 2 years of creativity!!!

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New Here ,
Aug 18, 2020

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Hi everyone, today I updated to 5.4.0 (iOS latest update on iPhone 11 Pro Max) and I can't find most of my photos and preset. The most recent one is from 

about 2 years ago. I subscribed to premium today but didn't fix the problem.

 

Can anyone help with this issue?

 

thanks

Salvatore

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New Here ,
Aug 18, 2020

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после последнего обновление приложения 5.4 на айфон, вся бибилиотека и все стили удалились. что делать, чтобы асё вернуть? это ошибка и вы её исправляете? или децствительно весь матеиал за несколько лет будет утерян ? очень грустно...
------------

after the last update of the 5.4 application on the iPhone, the entire library and all styles were deleted. what to do to return asho? is this a bug and are you fixing it? Or indeed all material will be lost in a few years? very sad...

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New Here ,
Aug 18, 2020

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My presets are gone as well.  Only a few preserved.  So frustrating!   All my recent edits are gone and lost as well!   It's like my app went back to a year ago!!!  It's so strange.  What do I do?

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New Here ,
Aug 18, 2020

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  • Mine just did the same thing! I've bought presents in the past for the app and now they're all gone! There's pictures from about a year ago and that's it. Adobe needs to fix this problem!

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New Here ,
Aug 18, 2020

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Hi, 

 

Are there more people who lost all their pictures and editing styles in lightroom after the update? I just opened the app and everything is gone. I only can see pictures from September 2019. So I lost pictures from over 1 year in total. How is this even possible? And besides that I lost all my presets I made by myself... I really hope they will come with a solution. 

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New Here ,
Aug 18, 2020

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..... это грустно, зачем делать такое обновление, где материалы за несколько лет пропадают 

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New Here ,
Aug 26, 2020

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Я потеряла сотню пресетов и тысячи фотографий. Это очень грустно! 

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New Here ,
Aug 18, 2020

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I have the same problem - can only see photos from 2018 and all the other important edited such as my own and bought presets are gone. 

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New Here ,
Aug 18, 2020

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Yes - just now Lightroom deleted all of my images since 2019 and keeps insisting to reinstall old albums that I keep deleting. I had 100 of so images yesterday that I edited to send to a brand today, and today they have all gone, and my account has reverted to what appears to be a previous setup/backup of Lightroom with all my old albums appearing again. Rubbish!!!

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New Here ,
Aug 18, 2020

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Photos and presets for the last 5 years have also been deleted. I hope there is an opportunity to return the data, but I doubt very much

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New Here ,
Aug 25, 2020

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I am so glad that I am not the only one, I thought that this was because I was using a free account, but now that I've read through the thread I realised that many people were affected. I think it is really unfair for us to lose all the presets that we have so painstakingly curated. Important to note this is actually not the first time it happened, this is the second time a reset happened so I was not that surprised when it happened. Truly disappointed with the way adobe handled this, and I hope you would change your statement because it did not only affect a 'small' group of people, I think a large number of your consumer base was affected. I hope the company would reflect on this incident, and ensure, this would never happen again.

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New Here ,
Aug 18, 2020

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My photos and presets just disappeared as well.... HELP

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New Here ,
Aug 18, 2020

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Mine as well... Everything! All presets and photo's... HELP!

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Community Beginner ,
Aug 18, 2020

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Hi, I have a big problem with the Lightroom Mobile app. This morning I noticed that more than 200 photos are disappeared from my library, and now only I can see are 63 old pictures that I canceled more than one year ago 😞 I have a free version and never had a problem before. I use the app every day and I have an iPhone 11, IOS version 13.6.1. There is a way to recover all my photos? Thanks

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Community Beginner ,
Aug 18, 2020

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Same. I just noticed literally all photos past 2018 are gone and all the presets I bought are gone.... adobe, please fix this!

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Community Beginner ,
Aug 18, 2020

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Exactly my case... I chatted with someone from support and basically said it was my fault because I didn't made sure everything was in the cloud which is stupid! If it was only me, there wouldn't be so many replies here after the update

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Community Beginner ,
Aug 18, 2020

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You're kidding me.... 

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Adobe Employee ,
Aug 18, 2020

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Hi 'brendagiselle'

I'm sorry the boilerplate response you got from Support was not relevant to this problem.  Their response sounds geared towards free users of the app who might have deleted the app and are later surprised the files in the app are also purged.  (any files not synced to cloud storage provided by a paid subscription are lost when the free app is deleted).  Whether you are a free or paid user, I ask that you follow the guidance I just posted elsewhere in this thread (basically, please backup your device)

 

Thanks for your patience while we continue investigating the problem.  

 

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New Here ,
Aug 18, 2020

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Please I have the same problem, what can I do? How can I contact you?

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Community Beginner ,
Aug 19, 2020

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I got the exact same response from support - that I lost the photos because I wasn't using cloud storage properly and upgrading to a paid subscription would help. I was also told to contact Apple to extend my trial and restore all my photos (which didn't work). So after 4 hours of talking to different support teams I have found this thread and realised I'm not the only one! 

 

Would be helpful if these sort of bugs are flagged with support reps so they don't send you down rabbit holes.

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New Here ,
Aug 17, 2020

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I just got on my lightroom app to see almost all photos and presets gone. Has this happened to anyone and how do I fix it? 

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New Here ,
Aug 18, 2020

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I have the same problem!

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