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Help - Cannot select Presets after phone change

New Here ,
Feb 19, 2020

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Hello I just changed IPhones and although LR transferred over to the new phone the presets I had purchased and saved are there but not available to click on. How can I fix this?

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

{Title edited by Moderator for clarity and to aid search queries}

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Presets or profiles

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Help - Cannot select Presets after phone change

New Here ,
Feb 19, 2020

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Hello I just changed IPhones and although LR transferred over to the new phone the presets I had purchased and saved are there but not available to click on. How can I fix this?

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

{Title edited by Moderator for clarity and to aid search queries}

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Presets or profiles

Views

216

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Feb 19, 2020 0
greule LATEST
Adobe Employee ,
Feb 20, 2020

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When you open up the Cloud-Status, could you do me the favor and double check what is listed under "Local"...normally you should be able to apply the presets when you have "Original" or "Smart Preview" there listed.  Hope to get a clue about your issue soon. - Guido7 Lr Mobile QE

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