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HELP : Lightroom Sync stuck on 14 photos

New Here ,
Jul 24, 2017

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Hello,

This is the first time that even happen to me. I cannot sync my photos on LR mobile anymore. It says that there're 14 photos to sync but nothing happen...even if I delete the photos, the number still appears....I don't know what to do anymore...I uninstalled the app (both mobile and deskop) and reinstall it...nothing....

Does someone have the answer ? Is that already happen to one of you ?? Please help

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HELP : Lightroom Sync stuck on 14 photos

New Here ,
Jul 24, 2017

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Hello,

This is the first time that even happen to me. I cannot sync my photos on LR mobile anymore. It says that there're 14 photos to sync but nothing happen...even if I delete the photos, the number still appears....I don't know what to do anymore...I uninstalled the app (both mobile and deskop) and reinstall it...nothing....

Does someone have the answer ? Is that already happen to one of you ?? Please help

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Adobe Employee ,
Jul 26, 2017

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When you open up Lr Desktop preferences-> Lightroom mobile panel....do you see files listed under the pending sync activity window?

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New Here ,
Jul 27, 2017

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Nope, nothing...

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Adobe Employee ,
Jul 31, 2017

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Could you try to remove the sync.lrdata file and restart Lr Desktop. This would restart/refresh the sync (metadata only).

Removing the Sync.lrdata might fix whatever the issue is. 

 

You can find the  sync.lrdata file here:

On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

Hope this helps.

Guido

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New Here ,
Apr 23, 2018

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I'm having same issue. Nothing in sync activity. Removed Sync.lrdata folder. May I send you log to remedy this issue?

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