Help with Lightroom

New Here ,
Nov 23, 2020

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I just bought a new phone and when I log into Lightroom with my same login, none of my photos or presets are there. How do I find them?

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LEGEND ,
Nov 23, 2020

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Have you installed the Lr Mobile App on this New Phone?

 

If you have images in the Lr Web/Cloud system (on Lr Web. Lightroom.adobe.com) it might take some time for them to Download from the Cloud storage.

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LEGEND ,
Nov 23, 2020

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I moved your post to a better forum. From LrC to LrM.

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Adobe Employee ,
Nov 23, 2020

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Hi Jana

Are you a paid user?  If so, then your files and presets should sync across devices.  If you are using the app as a free user, then your files do not automatically sync.

 

One way you can get your files over to your new phone is to make a backup of your old device that has all the photos and presets in Lightroom still, and then restore that backup onto your new device.

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