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New Here ,
Jan 06, 2020

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I updated my phone and couldn’t get my “Lightroom” app to open without crashing. I ended up deleting the app and now I can’t remember the account I was signed into with all the presets I had purchased.

Does anyone know how I can get back into that account? I never purchased on it I just bought other people's presets and used.

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How to, Presets or profiles

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Help

New Here ,
Jan 06, 2020

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I updated my phone and couldn’t get my “Lightroom” app to open without crashing. I ended up deleting the app and now I can’t remember the account I was signed into with all the presets I had purchased.

Does anyone know how I can get back into that account? I never purchased on it I just bought other people's presets and used.

Topics

How to, Presets or profiles

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100

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 06, 2020

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Even though you just purchased presets from others, they would have been installed on your Adobe account. It's doubtful that you would have more than one account. Do you actually have more than one Adobe account?

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Adobe Employee ,
Jan 06, 2020

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Moved to Lightroom mobile community

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Adobe Employee ,
Jan 06, 2020

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Hi naomih

Please look for a private message from me shortly

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