Highlighted

How to recover photos and presents on Lightroom CC on phone?

New Here ,
May 03, 2020

Copy link to clipboard

Copied

!!!!I wanted to use 7 days free Lightroom trial on the laptop and logged in into the same account as it is on my phone but right after the trial was activated all the photos and presets just vanished from the app and I have no idea how to get them back!! Please help me!!

TOPICS
Bug, iOS, Presets or profiles, Problem or error

Views

435

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

How to recover photos and presents on Lightroom CC on phone?

New Here ,
May 03, 2020

Copy link to clipboard

Copied

!!!!I wanted to use 7 days free Lightroom trial on the laptop and logged in into the same account as it is on my phone but right after the trial was activated all the photos and presets just vanished from the app and I have no idea how to get them back!! Please help me!!

TOPICS
Bug, iOS, Presets or profiles, Problem or error

Views

436

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 03, 2020 0
Adobe Employee ,
May 04, 2020

Copy link to clipboard

Copied

Hi Polly

Sorry to hear about this trouble.  Starting a trial should not remove photos or presets from your Lightroom Mobile app.  I cannot reproduce this problem, so let me ask a few questions:

 

Did you uninstall and re-install the LR Mobile app?  If you remove the app and aren't syncing to Lightroom's cloud storage with a paid subscription, we'll have to explore other options.

Did you start the trial on you laptop using Lightroom app or Lightroom Classic app, or the Lightroom web site?

Are you sure you are signed into the very same account on both desktop and mobile?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 04, 2020 0
Adobe Employee ,
May 07, 2020

Copy link to clipboard

Copied

Hi,

I've pinged you privately for more information.

Thanks,
Ignacio

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2020 0