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Huawei P30 lite DNG pink screen

Explorer ,
Apr 19, 2020

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When using the main cameras via LR and selecting dng, I get a screen with "pink noise". See attached screen shot. I know Adobe are aware of this issue because someone posted the exact same problem in September 2019 and received a reply stating that Adobe were aware of the problem and were currently working with their partners to find a solution. Please advise what solution was found and how I can go about resolving it. I have tried restarting the phone and reinstalling LR and this hasn't helped.

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Huawei P30 lite DNG pink screen

Explorer ,
Apr 19, 2020

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When using the main cameras via LR and selecting dng, I get a screen with "pink noise". See attached screen shot. I know Adobe are aware of this issue because someone posted the exact same problem in September 2019 and received a reply stating that Adobe were aware of the problem and were currently working with their partners to find a solution. Please advise what solution was found and how I can go about resolving it. I have tried restarting the phone and reinstalling LR and this hasn't helped.

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Bug, Problem or error

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536

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Apr 19, 2020 0
Adobe Employee ,
Apr 24, 2020

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Hi there,

Sorry to hear that the images are getting corrupt in Lightroom, it seems there's a thread posted on our feedback page: https://feedback.photoshop.com/photoshop_family/topics/problem-with-dng-mode Please add your vote to this issue and follow the thread, this forum is directly monitored by our developers and they might look into the issue.

Regards,
Sahil

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Apr 24, 2020 0
Explorer ,
Apr 27, 2020

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This issue was reported by a user in September 2019 and Adobe said that you were aware and busy working with your partners to resolve it. I reported it again last week and was referred to this post as a "SOLUTION???". The issue in all cases has been on the same device - Huawei P30 lite. Please advise what has been done and when this will be resolved. It is not acceptable to keep deferring this without a proper solution.

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Apr 27, 2020 0
New Here ,
Nov 21, 2020

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I second the last posters comment. This was reported well over a year ago. I'm an annual subscriber to your suite of software, and your lack of concern in this issue is disturbing. 

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Nov 21, 2020 0